Order Fulfillment Exec

Cpl; Dublin; Presencial; EUR 32.000 - 46.000; Tempo integral

Resumo da vaga

CPL Group in Ireland is seeking an Order Fulfilment Executive to ensure efficient processing, delivery, and invoicing of customer orders. You will collaborate with Sales, Sales Support, Product and Finance to maintain high customer satisfaction.

The role requires experience in order fulfilment, CRM systems, and Microsoft Office, with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.

Qualificações

• Understanding of order fulfilment processes and customer service best practices.
• Experience in order fulfilment, customer service, or sales support/administrative environments.
• Experience using CRM systems and Microsoft Office tools.
• Strong data entry and analytical capabilities.
• Excellent organisational skills with ability to manage multiple tasks and deadlines.
• High level of accuracy and attention to detail.

Responsabilidades

• Accurately process customer orders and verify all details.
• Manage order processing through CRM and internal systems.
• Monitor open orders and provide updates to account managers and customers.
• Coordinate delivery and installation of services for customers.
• Identify and resolve issues related to order fulfilment or service delivery.
• Provide administrative support across the business as required.
• Manage and respond to requests within a centralised inbox.

Conhecimentos

Order fulfilment

Customer service

CRM systems

Data entry

Analytical skills

Organisational skills

Attention to detail

Ferramentas

CRM software

Microsoft Office

Descrição da vaga

Role Overview

The Order Fulfilment Executive is responsible for ensuring that all customer orders are processed, delivered, and invoiced efficiently and accurately. This role is critical to maintaining high levels of customer satisfaction and requires close collaboration with internal teams including Sales, Sales Support, Product, and Finance.

Key Responsibilities

• Accurately process customer sales orders, ensuring all details are reviewed and verified
• Manage order processing through CRM and internal systems
• Monitor open orders, track progress, and provide timely updates to account managers and customers
• Coordinate the delivery and installation of services for customers
• Identify and resolve any issues related to order fulfilment or service delivery
• Provide administrative support across the business when required
• Manage and respond to requests within a centralised inbox

Skills & Experience

Essential Requirements

• Understanding of order fulfilment processes and customer service best practices
• Previous experience in order fulfilment, customer service, or a sales support/administrative environment
• Experience using CRM systems and Microsoft Office tools
• Strong data entry and analytical capabilities
• Excellent organisational skills with the ability to manage multiple tasks and deadlines
• High level of accuracy and attention to detail

Behavioural Competencies

• Positive, proactive attitude with a willingness to learn and support colleagues and customers
• Strong team player, comfortable working in a collaborative environment
• Adaptable and open to change in processes, systems, and priorities
• Excellent verbal and written communication skills
• Ability to work effectively in a fast-paced, evolving environment

Experience

• 2–3 years’ experience in a procurement, sales support, or related operational role

Reporting Line

• Reports to: Head of Sales Support
• Direct line management: Sales Support Manager