Order Management Specialist

Controlled Environments Company (CEC); Ireland; On-site; EUR 36,000 - 54,000; Full time

Job summary

Controlled Environments Company (CEC) in Dublin 15 is seeking an Order Management Specialist to maintain service levels for domestic and international customers. You will build strong relationships, process orders, and respond to inquiries by phone and email.

The role emphasizes delivering first-class customer service, upselling where appropriate, and collaborating with colleagues to ensure a high standard of support. ERP and MS Office skills are advantageous.

Qualifications

• Experience in a similar role or industry.
• Strong customer service mindset and delivery.
• Experience with multinational organisations is a plus.
• Ability to identify customer needs and ensure satisfaction.
• Confident in discussing product benefits and features.
• Clear communication and strong organisational skills.
• Open to new ideas and initiatives; proactive.
• Flexible and can work autonomously when needed.
• Able to anticipate problems and propose solutions.
• Proficient with Outlook, Word, Excel; ERP experience helpful.

Responsibilities

• Develop relationships with new and existing customers.
• Process customer purchase orders and inquiries by phone and email.
• Manage and respond to customer inquiries via phone and email.
• Increase business by upselling and highlighting benefits.
• Inform customers on technical benefits of products.
• Support external client-facing colleagues to ensure high service levels.
• Identify, document, and escalate customer issues and trends.
• Stay up to date on product knowledge and offerings.
• Prepare weekly and monthly reporting as required.

Skills

Customer service

Relationship building

Communication

Organisational skills

Problem solving

Proactive attitude

Adaptability

Multitasking

Attention to detail

Tools

SAP ERP

Microsoft Office

Job description

Order Management Specialist Job Profile

Controlled Environments Company (CEC) is a single source supplier and solutions provider to customers operating in critically clean and controlled environments. We are currently recruiting for an Order Management Specialist, to work at our office in Dublin 15. The successful candidate will play a critical role in maintaining service level and providing support to important domestic and international customers.

Responsibilities

• Develop good business relationships with new and existing customers.
• Processing customer purchase orders and enquiries by both phone and email.
• Manage and process customer enquiries by both phone and email.
• Increase business by maximising sales and upselling to the customer
• Inform customers on the technical benefits of our products.
• Work and support external client facing colleagues to ensure high level of customer service.
• Recognise, document, and elevate customer issues or trends following appropriate communication and escalation channels where required.
• Stay up to date on product knowledge and our customer offerings.
• Weekly & Monthly reporting as required.

Skills & Experience

• Experience working in a similar role and/or industry.
• Passion for delivering first class customer service to customers.
• Experience working with multinational organisations would be preferred.
• Ability to identify customer needs and ensure customer satisfaction with every enquiry.
• Confidence to discuss the benefits and features of our products.
• Good communication, organisational and administration skills.
• Ability to embrace new ideas / initiatives when they arise.
• Flexible and Pro-active attitude.
• Ability to identify problems before they arise and the initiative to come up with solutions.
• Experience working with Microsoft Office package such as Outlook, Word, Excel.
• Previous experience using an ERP system e.g., SAP would be beneficial.