Oracle EPM Cloud Support Specialist

DataEdge SRL; Dublin; Hybrid; EUR 70,000 - 110,000; Full time

Job summary

DataEdge SRL in Dublin, Ireland, seeks an Oracle EPM Cloud Support Specialist to provide L2/L3 operational support, ensure environment stability, and act as the bridge between business users, internal teams, and third-party MSPs.

The role focuses on managing tickets, monitoring EPM processes, coordinating releases, and ensuring SOX compliance while aligning EPM operations with SAP S/4HANA core environments. Strong communication with stakeholders is essential.

Qualifications

• Proven experience in L2/L3 application support and administration for Oracle EPM Cloud.
• Experience with complex integration flows involving SAP S/4HANA, Coupa, or Informatica.
• Strong understanding of financial close, consolidation, planning, tax reporting, and master data management.

Responsibilities

• Act as the primary operational link between business users, the MSP, and internal teams.
• Manage L2/L3 ticketing queues, access/security workflows, and SLA compliance.
• Monitor scheduled jobs, automated tasks, and data pipelines across Oracle EPM Cloud components.
• Coordinate monthly release assessments and environment readiness tasks.
• Document and deliver evidence for monthly SOX controls.

Skills

L2/L3 support

Oracle EPM Cloud

SOX compliance

SAP S/4HANA integration

Coupa integration

Informatica integration

Financial close & consolidation

Communication skills

Tools

SLA management

Job description

We are seeking a Oracle EPM Cloud Support Specialist to provide L2/L3 operational support, manage system operations, and ensure environment stability across complex enterprise EPM systems. In this role, you will act as the operational bridge between business users, internal teams, and third-party managed service providers.

Location: Dublin, Ireland

Contract Type: B2B

Key Responsibilities

• Act as the primary operational link between business users, Business Process Owners, and the Oracle Managed Service Provider (MSP).
• Manage L2/L3 ticketing queues, oversee access/security request workflows, and track SLA compliance.
• Monitor Oracle scheduled jobs, automated tasks, and integration pipelines across Coupa, SAP, and Informatica.
• Maintain system schedulers on the terminal server (FC, CT, Tax) and manage CAPEX scheduler timelines.
• Execute monthly system close readiness checklists and synchronize FCCS approval units.
• Manage global substitution variables (e.g., DataLoadsEnabled, DataLoadPeriod), datastore directories (GLBalances), and revenue/demand mappings in PLANCOMM.
• Coordinate monthly Oracle release assessments, perform environment readiness tasks, and validate automated backups.
• Lead regression and integration testing following system updates.
• Oversee environment cloning operations and participate in annual/periodic Disaster Recovery (DR) testing.
• Document and deliver execution evidence for monthly SOX controls under the guidance of the SOX Capability Lead.
• Participate in Agile governance and align EPM operations with the broader SAP S/4HANA core environment.
• Partner with strategic consulting partnerson EPM delivery workstreams, including Gross-to-Net module delivery, testing, and documentation
• Facilitate smooth transition and operational handover from new project implementations into Business-As-Usual (BAU) support.
• Provide operational metrics, document system pain points, and offer insights to optimize the future EPM support model.

Candidate Qualifications & Requirements

• Proven experience in L2/L3 application support and administration for Oracle EPM Cloud.
• Experience working with complex integration flows involving SAP (S/4HANA), Coupa, or Informatica.
• Strong understanding of financial close, financial consolidation, workforce planning, capital planning, tax reporting, and master data management. Prior exposure to pharmaceutical R&D and clinical trial costing is highly preferred.
• Hands-on experience with SOX compliance documentation, release testing, backup verification, and environment refresh/cloning procedures.
• Excellent coordination and communication skills to effectively interface between business stakeholders, consulting teams, and external MSPs.

Core Modules:

Oracle Financial Consolidation and Close (FCCS), Enterprise Planning & Budgeting Cloud Service (EPBCS / PLANCOMM), Oracle Tax Reporting (TRCS), Enterprise Data Management (EDMCS), Workforce Planning, Capital Planning, R&D & Clinical Trials Cost Management, and Gross-to-Net.

Integrations & Ecosystem:

Oracle EPM Cloud integrated with SAP S/4HANA core, Coupa, Informatica pipelines, and custom terminal-server scheduler environments.