Oracle EPM Cloud Support Specialist

Shape Your Future with Us; Dublin; On-site; EUR 60,000 - 90,000; Full time

Job summary

Shape Your Future with Us is seeking an Oracle EPM Cloud Support Specialist in Dublin to provide L2/L3 operational support, manage system operations, and ensure environment stability across complex enterprise EPM systems. You will act as the operational bridge between business users, internal teams, and the Oracle MSP.

Key duties include managing L2/L3 ticket queues, monitoring scheduled jobs and integrations (Coupa, SAP, Informatica), coordinating monthly close readiness, DR tests, and

Qualifications

• Proven experience in L2/L3 application support and administration for Oracle EPM Cloud.
• Experience with integration flows involving SAP (S/4HANA), Coupa, or Informatica.
• Strong understanding of financial close, financial consolidation, workforce planning, capital planning, tax reporting, and master data management.
• Hands-on experience with SOX compliance documentation, release testing, backup verification, and environment refresh/cloning procedures.
• Excellent coordination and communication skills to interface between business stakeholders, consulting teams, and external MSPs.

Responsibilities

• Act as the primary operational link between business users, Business Process Owners, and the Oracle MSP.
• Manage L2/L3 ticketing queues, oversee access/security request workflows, and track SLA compliance.
• Monitor Oracle scheduled jobs, automated tasks, and integration pipelines across Coupa, SAP, and Informatica.
• Maintain system schedulers on the terminal server and manage CAPEX scheduler timelines.
• Execute monthly system close readiness checklists and synchronize FCCS approval units.
• Coordinate monthly Oracle release assessments, perform environment readiness tasks, and validate automated backups.
• Lead regression and integration testing following system updates.
• Oversee environment cloning operations and participate in DR testing.
• Document execution evidence for monthly SOX controls under guidance of SOX lead.
• Participate in Agile governance and align EPM operations with SAP S/4HANA core environment.
• Partner with strategic consulting partners on EPM delivery workstreams.

Skills

L2/L3 support

Oracle EPM Cloud

SOX compliance

environment management

stakeholder communication

Tools

Coupa

Informatica

SAP S/4HANA

Job description

We are seeking a Oracle EPM Cloud Support Specialist to provide L2/L3 operational support, manage system operations, and ensure environment stability across complex enterprise EPM systems. In this role, you will act as the operational bridge between business users, internal teams, and third-party managed service providers.

Location: Dublin, Ireland

Contract Type: B2B

Key Responsibilities

Act as the primary operational link between business users, Business Process Owners, and the Oracle Managed Service Provider (MSP).

Manage L2/L3 ticketing queues, oversee access/security request workflows, and track SLA compliance.

Monitor Oracle scheduled jobs, automated tasks, and integration pipelines across Coupa, SAP, and Informatica.

Maintain system schedulers on the terminal server (FC, CT, Tax) and manage CAPEX scheduler timelines.

Execute monthly system close readiness checklists and synchronize FCCS approval units.

Manage global substitution variables (e.g., DataLoadsEnabled, DataLoadPeriod), datastore directories (GLBalances), and revenue/demand mappings in PLANCOMM.

Coordinate monthly Oracle release assessments, perform environment readiness tasks, and validate automated backups.

Lead regression and integration testing following system updates.

Oversee environment cloning operations and participate in annual/periodic Disaster Recovery (DR) testing.

Document and deliver execution evidence for monthly SOX controls under the guidance of the SOX Capability Lead.

Participate in Agile governance and align EPM operations with the broader SAP S/4HANA core environment.

Partner with strategic consulting partnerson EPM delivery workstreams, including Gross-to-Net module delivery, testing, and documentation

Facilitate smooth transition and operational handover from new project implementations into Business-As-Usual (BAU) support.

Provide operational metrics, document system pain points, and offer insights to optimize the future EPM support model.

Candidate Qualifications & Requirements

Proven experience in L2/L3 application support and administration for Oracle EPM Cloud.

Experience working with complex integration flows involving SAP (S/4HANA), Coupa, or Informatica.

Strong understanding of financial close, financial consolidation, workforce planning, capital planning, tax reporting, and master data management. Prior exposure to pharmaceutical R&D and clinical trial costing is highly preferred.

Hands-on experience with SOX compliance documentation, release testing, backup verification, and environment refresh/cloning procedures.

Excellent coordination and communication skills to effectively interface between business stakeholders, consulting teams, and external MSPs.

Core Modules: Oracle Financial Consolidation and Close (FCCS), Enterprise Planning & Budgeting Cloud Service (EPBCS / PLANCOMM), Oracle Tax Reporting (TRCS), Enterprise Data Management (EDMCS), Workforce Planning, Capital Planning, R&D & Clinical Trials Cost Management, and Gross-to-Net.

Integrations & Ecosystem: Oracle EPM Cloud integrated with SAP S/4HANA core, Coupa, Informatica pipelines, and custom terminal-server scheduler environments.