Operations Manager – Homecare

PEGlobal; Munster; On-site; EUR 52,000 - 70,000; Full time

Job summary

Care Connect Group is seeking an Operations Manager for Munster, Ireland. This full-time role manages day-to-day homecare services, grows hours through HSE/private packages, and leads a team across care staff and caregivers.

Occasional regional travel and field visits are required. The successful candidate will oversee care plans, risk assessments, QA visits, and adherence to HIQA/HSE standards, while building strong client and professional relationships.

Qualifications

• Proven ability to lead care teams and manage day-to-day operations.
• Strong financial acumen for budgets and forecasts within homecare.
• Excellent people skills and approachability for frontline leadership.

Responsibilities

• Oversee day-to-day homecare service to ensure quality and cost-effectiveness.
• Grow service hours by handling new HSE/private sector packages and budgets.
• Improve operational processes and best practices.
• Conduct initial client/family consultations to assess care needs.
• Prepare and update client care plans.
• Perform risk assessments in clients’ homes and mitigate risks.
• Ensure plans align with client needs, regulatory standards, and local policies.
• Conduct QA visits to ensure services meet required standards.
• Promote safety culture and incident reporting.
• Supervise, mentor, and support care staff and caregivers.
• Manage rostering, on-call schedules, supervisions, and appraisals.
• Provide care cover when necessary.
• Act as primary contact for team and stakeholders in territory.
• Build relationships with clients, families, healthcare professionals, and HSE.

Skills

People management

Budgeting & forecasting

Leadership

Communication

Risk assessment

Education

QQI Level 6 in Healthcare or Social Care

Job description

The role

The Care Connect Group are currently recruiting a Operations Manager to join our team. This is a full-time permanent position based in Munster. Other locations possible depending on business requirements

Duties of the role

• Overall Management of the day-to-day homecare service and make sure they are carried on in an appropriate, cost-effective way
• Responsible for the growth hours in your area by managing new packages requests from the HSE and private sector while also managing budgets and forecasts
• Improve operational management systems, processes and best practices.
• Conduct initial consultations with clients and families to assess care needs.
• Prepare, review, and update client care plans.
• Conduct risk assessments in clients’ homes and mitigate any identified risks.
• Ensure care plans are aligned with client needs, regulatory standards, and local policies (e.g., HSE, HIQA).
• Carry out regular Quality Assurance (QA) visits in client homes, ensuring services delivered meet required standards.
• Ensure compliance with safeguarding & other relevant standards.
• Promote a culture of safety, openness, and incident reporting.
• Supervise, mentor, and support care staff and caregivers.
• Manage rostering, on-call schedules, supervisions, disciplinary processes, and appraisals.
• Provide care cover when necessary
• Act as primary point of contact for your team and stakeholders within your territory.
• Build and maintain strong relationships with clients, families, healthcare professionals, and Home Support Office (e.g., HSE).
• Represent the Company at recruitment events and conferences

Required Qualifications & Experience

• QQI Level 6 in Healthcare or Social Care, or equivalent.
• At least 3 years’ experience in a Senior Ops or Care Manager role within Homecare essential
• Excellent people skills and approachability are two essential elements for this role
• Ability to analyse financial data would be a distinct advantage
• Full, valid driving licence and willingness to travel across the assigned area.
• Experience with quality systems such as HIQA & HSE policy frameworks

Working Conditions

• Full-time role with flexibility required (including occasional evening/weekend commitments).
• Office-based with significant field/home visits.
• On-call telephone support within your territory will be required.

Why Join Us

This role offers the opportunity to join Ireland’s newest Homecare Provider and make a meaningful impact on people’s lives by ensuring high quality, compassionate care is delivered daily. You’ll work with a collaborative team, access ongoing training, and contribute to the growth and improvement of homecare services.