Homecare Operations Manager: Grow Hours, Deliver Quality

PEGlobal; Munster; On-site; EUR 52,000 - 70,000; Full time

Job summary

Care Connect Group is seeking an Operations Manager for Munster, Ireland. This full-time role manages day-to-day homecare services, grows hours through HSE/private packages, and leads a team across care staff and caregivers.

Occasional regional travel and field visits are required. The successful candidate will oversee care plans, risk assessments, QA visits, and adherence to HIQA/HSE standards, while building strong client and professional relationships.

Qualifications

• Proven ability to lead care teams and manage day-to-day operations.
• Strong financial acumen for budgets and forecasts within homecare.
• Excellent people skills and approachability for frontline leadership.

Responsibilities

• Oversee day-to-day homecare service to ensure quality and cost-effectiveness.
• Grow service hours by handling new HSE/private sector packages and budgets.
• Improve operational processes and best practices.
• Conduct initial client/family consultations to assess care needs.
• Prepare and update client care plans.
• Perform risk assessments in clients’ homes and mitigate risks.
• Ensure plans align with client needs, regulatory standards, and local policies.
• Conduct QA visits to ensure services meet required standards.
• Promote safety culture and incident reporting.
• Supervise, mentor, and support care staff and caregivers.
• Manage rostering, on-call schedules, supervisions, and appraisals.
• Provide care cover when necessary.
• Act as primary contact for team and stakeholders in territory.
• Build relationships with clients, families, healthcare professionals, and HSE.

Skills

People management

Budgeting & forecasting

Leadership

Communication

Risk assessment

Education

QQI Level 6 in Healthcare or Social Care

Job description

Care Connect Group is seeking an Operations Manager for Munster, Ireland. This full-time role manages day-to-day homecare services, grows hours through HSE/private packages, and leads a team across care staff and caregivers.

Occasional regional travel and field visits are required. The successful candidate will oversee care plans, risk assessments, QA visits, and adherence to HIQA/HSE standards, while building strong client and professional relationships.