Client Care Manager - Dublin South and Wicklow

Hibernia Home Care Group; Dublin; Híbrido; EUR 38 000 - 47 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Mileage allowance

Paid annual leave

CPD opportunities

Employee Assistance Programme

Career progression

Resumo da oferta

Hibernia Home Care Group in Ireland is seeking an experienced Care Manager to lead care quality and team performance across Dublin South and Wicklow. This senior, field-based role reports to the Regional Operations Manager — Care Service & Quality, and will manage Client Care Coordinators and Healthcare Assistants, ensuring compliance with HSE specifications and HIQA standards.

You will drive care planning, supervise staff, conduct appraisals, and maintain safeguarding obligations while

Qualificações

• QQI Level 6 or higher in a relevant health/social care discipline.
• Minimum 3 years in a supervisory or senior care role in home or residential care.
• Knowledge of HSE Home Support Service Specifications and HIQA standards.
• Proficiency with care management systems (OneTouch preferred) and Microsoft 365.
• Ability to lead, supervise and develop frontline care teams.

Responsabilidades

• Lead care planning, reviews, and care quality across your client base.
• Supervise and develop Client Care Coordinators and Healthcare Assistants in the field.
• Conduct formal supervisions, biannual appraisals, and the NCCA process.
• Serve as day-to-day liaison with HSE area case managers.
• Respond to client and family concerns and resolve complaints to a high standard.
• Oversee QA visits and implement findings.
• Ensure new carers complete shadowing before first solo visit.
• Participate in the clinical on-call rota for out-of-hours care escalation.

Conhecimentos

Care planning

Leadership

Staff development

Governance & QA

Communication

Problem-solving

Formação académica

QQI Level 6 or above in health/social care

Ferramentas

OneTouch

Microsoft 365

Descrição da oferta de emprego

Client Care Manager - Dublin South and Wicklow

Address Dublin, D, D12 Y50F, IE

Schedule Full time

Job Type Permanent

Industry Health medical and related

Description

Care Manager

Hibernia Home Care Group | Full-time, Permanent -

Office Locations (note location in Vacancy Header):

• Dublin North - Blanchardstown, Dublin 15

We are recruiting an experienced Care Manager to lead care quality and team performance for our growing team of Home Care Support Workers. This is a senior, field-based role with real accountability and a clearly defined remit.

About Hibernia

Hibernia Home Care Group is one of Ireland's growing HSE-contracted home support providers. We deliver person-centred care to over 460 clients across Dublin, Kildare, Meath, Louth and Wicklow, supported by a workforce of more than 270 carers. We are scaling deliberately, investing in our governance, our people, and the systems that support frontline care.

We take quality seriously. We invest in supervision, training, and the structures that allow our care teams to do their work well.

The Role

Reporting to the Regional Operations Manager — Care Service & Quality, the Care Manager is accountable for the quality of care delivered to all clients in their region, and for the performance and development of the care team operating there. You will lead a team of Client Care Coordinators and Healthcare Assistants, hold the day-to-day relationship with HSE area case managers, and ensure that care planning, supervision, quality assurance, and safeguarding obligations are met to HSE service specification and HIQA standard.

This is a substantive management role. You will have delegated authority to run your region within agreed parameters and will be expected to manage it.

What You'll Be Doing

• Leading care planning, reviews, and care quality across your client base
• Supervising and developing Client Care Coordinators and Healthcare Assistants in the field
• Conducting formal supervisions, biannual appraisals, and the National Carer Competency Assessment (NCCA) process
• Acting as the day-to-day liaison with HSE area case managers
• Responding to client and family concerns and resolving complaints to a high standardActing as first-line responder for safeguarding concerns in the region.
• Overseeing quarterly QA visits and following through on findings
• Ensuring new carers complete their mandatory shadowing before first solo visit
• Participating in the clinical on-call rota for out-of-hours care escalation.

About You

• Relevant health or social care qualification — QQI Level 6 or above in a relevant discipline
• Minimum 3 years' experience in a supervisory or senior care role in home care, residential care, or a comparable healthcare setting
• Demonstrated working knowledge of HSE Home Support Service Specifications and HIQA standards
• Confident user of care management systems (OneTouch preferred) and Microsoft 365
• Proven ability to lead, supervise, and develop a frontline care team
• Strong communication, mentoring, and problem-solving skills
• Full clean driving licence and own car (field-based role across the region).
• Experience as a Designated Officer for safeguarding
• Experience with quality management, internal audit, or HIQA inspection processes
• Working knowledge of GDPR and consent in a care context

What We Offer

• Competitive salary, commensurate with experience > €42,500 – depending on experience and qualifications
• Permanent contract with structured career progression
• Mileage allowance for field-based work
• Paid annual leave and standard statutory benefits
• Continuous professional development, including funded training relevant to the role
• Employee Assistance Programme
• A genuine voice in how the region runs — we want a Care Manager who shapes their patch, not one who waits to be told
• Office bases at Kimmage (Dublin 12) and Maynooth (Co. Kildare) and Head Office in Dublin 15, with field-based working across Dublin South, CHO6 and Wicklow

Hibernia Home Care Group is an equal opportunities employer. Garda vetting is a condition of employment.