Scheduler – Homecare

PE Global; Cork; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Private healthcare contribution

Modern Cork office

Casual dress code and supportive work-

Team events and recognition of success

Up to 25 days holidays plus bank hols

Job summary

Care Connect Group is recruiting a Scheduler for our Little Island, Cork base. The role involves rostering carers, overseeing rotas and handling referrals with solid admin support in a fast-paced healthcare environment.

The ideal candidate has at least 2 years’ experience, excellent English, and strong organisational and communication abilities to deliver exceptional customer service and manage relationships across HSE stakeholders.

Qualifications

• At least 2 years in a similar role or fast-paced healthcare admin environment.
• QQI Level 5 in healthcare desirable.
• Effective leadership and management in growing business.

Responsibilities

• Upload carer rosters and client templates.
• Oversee and manage rotas with accountability.
• Monitor client care calls, including missed/late calls.
• Process new referrals and maintain client and staff records.
• Complete daily timesheets and perform admin duties.
• Identify growth opportunities and liaise with recruitment.
• Collaborate with Operations Team in your area.
• Demonstrate high level of customer service in calls from HSE and clients.
• Build external stakeholder relationships in the HSE South West region.

Skills

Customer service

Leadership

IT systems

Relationship building

Commercial acumen

Organisational skills

Communication skills

English language

Education

QQI Level 5 healthcare

Tools

OneTouch CRM

Job description

The role

Due to continued growth across Ireland, Care Connect Group are currently recruiting a Scheduler to join our team. This is a full-time permanent position based in Little Island, Cork.

Duties of the role:

• Upload carer rosters and client templates– week 1 / week 2
• Have complete oversight and accountability of rotas.
• Monitor client care calls including missed and late calls.
• Process new client referrals, handle documentation and records for both clients and care staff, and maintain up-to-date files and computer systems
• Complete Timesheets daily and handling administrative duties
• Analyse opportunities for growth and communicate where new staff are required to accommodate business demand, liaise with recruitment.
• Work closely with the Operations Team in your area
• Demonstrate a high level of customer service while answering calls from the HSE Home Support Office, clients and carers
• Building the most effective external customer and stakeholder relationships in the HSE South West region to maximise the business
• Preparing effective management information to show the efficiency of runs and staff capacity on a weekly basis and ensure staff capacity levels are met
• Prepare weekly reports for management to outline efficiency and qualityDemonstrate efficiency and quality of runs and staff capacity
• Complete on call log each day of concerns or issues and pass onto relevant on call personnel
• Prepare contingency plans, effective management of risk (adverse weather etc)
• Maintain an accurate and coherent log of all client and carer concerns on internal systems and report on accordingly
• Be willing to grow and adjust within the role to satisfy the needs of a fast paced, ever-expanding business
• The post holder may be required to undertake such other duties as may be required to meet the needs and responsibility of the Company.

The successful candidate should have:

• At least 2 years’ experience in a similar role or in a fast-paced administrative position within a Healthcare environment
• QQI Level 5 award in healthcare desirable
• Effective leadership and management in growing business your business
• Efficient use of IT systems(OneTouch CRM system beneficial)
• High level of customer service to calmly deescalate complaints and concerns.
• Successful relationship building and representing a business externally.
• A sense of commercial acumen and ambition.
• Strong organisational and communication skills with an excellent standard of English

What we offer:

• Competitive annual salary
• Private healthcare contribution
• Modern Cork office, casual dress code and supportive work culture
• Regular team events, social activities and recognition of success
• Up to 25 days holidays plus bank holidays
• Wedding leave & Volunteer leave
• Opportunities for continual healthcare training
• A career pathway for progression within the company