Onsite IT Service Desk Specialist - Dublin

Walkers; Dublin; On-site; EUR 45,000 - 60,000; Full time

Job summary

Walkers, a leading international law firm, is seeking a Systems Support Analyst for its Dublin office. This onsite role supports the IT Service Delivery team and helps colleagues with computer and application issues.

You will work with Windows, Office, Aderant Expert, and iManage, delivering excellent customer service to lawyers and staff across Dublin and global offices. The role involves a 9:00–17:30 daily schedule on-site, with weekend on-call rotations and occasional outside-hours work as

Qualifications

• A bachelor's degree in an IT related discipline or equivalent and experience in a similar systems support role/IT Service Desk.
• Proficiency with Microsoft Windows operating systems (desktop and server), Active Directory, and basic networking concepts.
• Experience with Microsoft Exchange, Teams, SharePoint, Azure Cloud, Group Policy, and SCCM.
• Experience with ViewPoint, Aderant Expert and iManage.
• Familiarity with ITIL or similar service management frameworks.

Responsibilities

• Provide first-line support for hardware, software, and connectivity issues.
• Manage and prioritize ServiceNow tickets, logging, assignment, escalation, and SLA adherence.
• Image, deploy, and maintain laptops, desktops, and mobile devices; assist with repairs and upgrades.
• Install and configure Microsoft Office and other business-critical applications.
• Support AV, video conferencing, VoIP telephony, and meeting room setups.
• Administer user accounts for onboarding, role changes, and offboarding.
• Execute Joiners, Movers, Leavers (JML) tasks including account setup, hardware provisioning, and desk moves.
• Monitor and manage IT inventory to maintain accurate stock records.
• Communicate technical information clearly to both technical and non-technical users.
• Collaborate with global IT teams to ensure consistent service delivery

Skills

Windows OS

Active Directory

Networking basics

Microsoft Exchange

Microsoft Teams

SharePoint

Azure Cloud

Group Policy

SCCM

ITIL basics

Education

Bachelor's degree in IT or equivalent

Tools

ViewPoint

Aderant Expert

iManage

Job description

Walkers, a leading international law firm, is seeking a Systems Support Analyst for its Dublin office. This onsite role supports the IT Service Delivery team and helps colleagues with computer and application issues.

You will work with Windows, Office, Aderant Expert, and iManage, delivering excellent customer service to lawyers and staff across Dublin and global offices. The role involves a 9:00–17:30 daily schedule on-site, with weekend on-call rotations and occasional outside-hours work as