Onsite IT & Network Support Engineer (L2)

ELLIOTT MOSS CONSULTING PTE. LTD.; Dublin; On-site; EUR 40,000 - 60,000; Full time

Job summary

ELLIOTT MOSS CONSULTING PTE. LTD. seeks an experienced Field Services / L2 Support Engineer to provide onsite IT and network support across enterprise locations. You will handle monitoring, triage, end-user support, device management, and hands-on support for L3 teams and vendors.

The role covers ticket handling, logs collection, asset management, and coordination with L3 engineers to resolve issues and implement fixes. Strong documentation and communication skills are essential.

Qualifications

• 5–10 years of onsite field services or enterprise IT support experience.
• Experience in L2 Support and ITSM ticket management.
• Hands-on network monitoring, alert triage, and basic troubleshooting.
• Knowledge of switches, cabling, Wi‑Fi, LAN/WAN connectivity troubleshooting.
• Experience with Windows desktops/laptops, mobile devices, printers, and peripherals.
• Experience with Microsoft Intune for device management.
• Strong documentation and stakeholder management skills.

Responsibilities

• Monitor network and infrastructure alerts and perform initial triage and troubleshooting.
• Provide L2 onsite support for network, hardware, software, connectivity, and end-user issues.
• Troubleshoot switches, ports, Wi‑Fi, wired networks, and internet connectivity using approved diagnostic tools.
• Perform network cabling, patching, labelling, port tracing, and rack maintenance.
• Support approved device reboots, cable replacements, and hardware break‑fix activities.
• Provide hands‑and‑eyes support to L3 engineers, vendors, and technical teams.
• Collect logs, packet captures, and relevant technical information for further investigation.
• Manage and maintain ITSM tickets, ensuring accurate documentation, updates, and timely resolution.
• Provide workstation support including laptop/desktop setup, configuration, patching, deployment, and troubleshooting.
• Support mobile device setup, provisioning, distribution, and basic troubleshooting using Microsoft Intune.
• Install, configure, and troubleshoot printers and other IT peripherals.
• Manage hardware assets, inventory, device lifecycle, provisioning, and end‑of‑life disposal.
• Support vulnerability management, workstation patching, and monthly data centre patching.
• Assist with user account administration, access permissions, and security group management.
• Support procurement and local inventory management for laptops, mobile devices, and peripherals.
• Perform routine infrastructure health checks and firmware updates.
• Assist with root cause analysis, problem management, and permanent fixes for recurring technical issues.
• Support approved network and infrastructure changes in accordance with change management procedures.
• Maintain accurate technical documentation, procedures, asset records, and knowledge articles.
• Provide onsite and remote support for business users, VIP users, and project‑related activities.

Skills

L2 Support

ITSM

Network monitoring

Troubleshooting

Onsite field services

Tools

Intune

Monitoring tools

Job description

ELLIOTT MOSS CONSULTING PTE. LTD. seeks an experienced Field Services / L2 Support Engineer to provide onsite IT and network support across enterprise locations. You will handle monitoring, triage, end-user support, device management, and hands-on support for L3 teams and vendors.

The role covers ticket handling, logs collection, asset management, and coordination with L3 engineers to resolve issues and implement fixes. Strong documentation and communication skills are essential.