IT Support Analyst (L1-L2) - MS 365 & End-User Devices

ELLIOTT MOSS CONSULTING PTE. LTD.

Dublin

On-site

EUR 27,000 - 41,000

Full time

4 days ago

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Job summary

ELLIOTT MOSS CONSULTING PTE. LTD. is seeking Level 1–2 IT support for its Singapore office to ensure smooth operation of workplace technology and IT services. The role covers Microsoft 365 applications, end-user devices, meeting room tech, network connectivity, onboarding/offboarding, asset management, and incident resolution.

You will coordinate with internal IT stakeholders and external vendors to maintain high service quality and business continuity.

Qualifications

Strong knowledge of Microsoft 365 services including Teams, Outlook, SharePoint and OneDrive.
Experience supporting Windows operating systems and Microsoft Office apps.
Fundamental understanding of Azure AD / Entra ID and user provisioning.
Troubleshooting desktops, laptops, mobile devices and peripheral hardware.
Basic networking concepts: TCP/IP, Wi‑Fi, VPN, DNS and LAN connectivity.
Experience with IT asset/inventory management and meeting room tech.
Familiarity with ITSM/ticketing processes and incident management.

Responsibilities

Provide L1-L2 end-user IT support for users at the Singapore office.
Support and troubleshoot Microsoft 365 apps (Teams, Outlook, SharePoint, OneDrive).
Diagnose issues with desktops, laptops, mobiles, printers, and meeting room equipment.
Perform user provisioning, account setup, and onboarding/offboarding tasks.
Maintain accurate asset inventory records and licenses.
Monitor and resolve incidents within agreed service levels.
Coordinate with internal teams and external vendors when needed.