IT Support Analyst (L1–L2)

ELLIOTT MOSS CONSULTING PTE. LTD.; Dublin; On-site; EUR 27,000 - 41,000; Full time

Job summary

ELLIOTT MOSS CONSULTING PTE. LTD. is seeking Level 1–2 IT support for its Singapore office to ensure smooth operation of workplace technology and IT services. The role covers Microsoft 365 applications, end-user devices, meeting room tech, network connectivity, onboarding/offboarding, asset management, and incident resolution.

You will coordinate with internal IT stakeholders and external vendors to maintain high service quality and business continuity.

Qualifications

• Strong knowledge of Microsoft 365 services including Teams, Outlook, SharePoint and OneDrive.
• Experience supporting Windows operating systems and Microsoft Office apps.
• Fundamental understanding of Azure AD / Entra ID and user provisioning.
• Troubleshooting desktops, laptops, mobile devices and peripheral hardware.
• Basic networking concepts: TCP/IP, Wi‑Fi, VPN, DNS and LAN connectivity.
• Experience with IT asset/inventory management and meeting room tech.
• Familiarity with ITSM/ticketing processes and incident management.

Responsibilities

• Provide L1-L2 end-user IT support for users at the Singapore office.
• Support and troubleshoot Microsoft 365 apps (Teams, Outlook, SharePoint, OneDrive).
• Diagnose issues with desktops, laptops, mobiles, printers, and meeting room equipment.
• Perform user provisioning, account setup, and onboarding/offboarding tasks.
• Maintain accurate asset inventory records and licenses.
• Monitor and resolve incidents within agreed service levels.
• Coordinate with internal teams and external vendors when needed.

Skills

Microsoft 365 services

Windows OS support

Azure Active Directory / Entra ID

Network fundamentals

ITSM / ticketing tools

IT asset & inventory management

Conference room / collaboration tech

Tools

ITSM / ticketing tools

Job description

Job Description

We are looking for Level 1 and Level 2 IT support for end users, ensuring smooth operation of workplace technology and IT services.

The role is responsible for supporting Microsoft 365 applications, end-user devices, meeting room technology, network connectivity, onboarding/offboarding activities, asset management, incident resolution, and coordination with internal and external IT stakeholders to maintain high service quality and business continuity.

Key Responsibilities

• Provide L1-L2 technical support for users across the Singapore office.
• Support and troubleshoot Microsoft 365 applications, including Teams, Outlook, SharePoint, OneDrive, and related services.
• Diagnose and resolve issues involving desktops, laptops, mobile devices, printers, meeting room equipment, and network connectivity.
• Perform user account setup, access provisioning, and equipment preparation for new employees.
• Manage offboarding activities, including account deactivation, asset recovery, and access removal.
• Maintain accurate IT asset inventory records, including hardware, software, licenses, and peripherals.
• Monitor, track, and resolve IT incidents and service requests within agreed service levels.
• Coordinate and elevate issues with JGES, ICT, GM IT, ITSS, and external vendors when

Required Skills

• Strong knowledge of Microsoft 365 services (Teams, Outlook, SharePoint, OneDrive, Exchange Online).
• Experience supporting Windows operating systems and Microsoft Office applications.
• Basic knowledge of Azure Active Directory / Entra ID and user account management.
• Understanding of desktop, laptop, mobile device, printer, and peripheral troubleshooting.
• Familiarity with network fundamentals, including TCP/IP, Wi-Fi, VPN, DNS, and LAN connectivity.
• Experience supporting conference room and collaboration technologies.
• Knowledge of ITSM/ticketing tools and incident management processes.
• Experience with IT asset and inventory management.