Onsite Helpdesk Analyst & L1 Engineer — Kilkenny

MPG Recruitment Limited; Kilkenny; On-site; EUR 32,000 - 37,000; Full time

Benefits offered by this job

Onsite Kilkenny

Career progression

Hands-on client experience

Job summary

MPG Recruitment Limited is partnering with a Kilkenny MSP to hire a Helpdesk Analyst / L1 Engineer for their Service Desk. The role is onsite in Kilkenny, offering exposure to a variety of client environments and technologies, with the chance to develop under senior engineers.

You will provide remote and phone support, troubleshoot client systems, and contribute to uptime, security and project installs. A relevant IT qualification is advantageous, but hands-on experience and attitude matter most.

Qualifications

• Experience in helpdesk or IT support, preferably in an MSP.
• Strong troubleshooting across Windows, Microsoft 365, hardware and basic networking.
• Excellent communication and customer-service attitude.
• Organised with attention to documenting work.
• Team player who is eager to learn; hands-on experience matters.

Responsibilities

• Provide professional, friendly remote and telephone support to a varied client base
• Troubleshoot and monitor client server and network environments
• Manage remote systems and daily security and backup checks
• Carry out general IT administration
• Install, configure and troubleshoot IT hardware and software
• Support senior engineers on project installs
• Spot opportunities to improve clients’ IT systems and operations
• Build strong client relationships and deliver excellent customer service
• Keep clients and internal teams updated on progress and issues
• Record all work clearly in the ticketing and documentation systems
• Make sure SLA targets are met

Skills

Windows

Microsoft 365

Hardware

Networking

Customer service

Education

IT qualification or degree

Job description

MPG Recruitment Limited is partnering with a Kilkenny MSP to hire a Helpdesk Analyst / L1 Engineer for their Service Desk. The role is onsite in Kilkenny, offering exposure to a variety of client environments and technologies, with the chance to develop under senior engineers.

You will provide remote and phone support, troubleshoot client systems, and contribute to uptime, security and project installs. A relevant IT qualification is advantageous, but hands-on experience and attitude matter most.