IT Support Engineer – L2 | Day Rate Contract

TechHeads; Dublin; On-site; EUR 55,000 - 83,000; Full time

Job summary

TechHeads is partnering with a leading Dublin organisation to recruit an experienced IT Support Engineer for a 12-month day-rate contract based in Dublin. The role focuses on hands-on technical work within a global IT support function, supporting ~500 users worldwide and collaborating with a local IT team.

You will be strong across L2 support, Microsoft technologies, endpoint management, infrastructure troubleshooting and security, while providing day-to-day end-user support.

Qualifications

• 3–5 years of experience in IT support or infrastructure engineering.
• 2–3 years working at L2 level.
• Strong hands-on experience supporting Windows environments, Microsoft 365, Active Directory and Entra ID.
• Experience with Microsoft Intune, including endpoint management, laptop deployment, software installation and device configuration.
• Good understanding of Windows Server, DNS, networking and infrastructure troubleshooting.
• Experience with patch management and vulnerability remediation, ideally using SCCM, Tenable or similar tools.
• Some experience troubleshooting data centre hardware and working with infrastructure teams or external vendors.
• Familiarity with ITSM platforms such as ServiceNow and an understanding of ITIL processes.
• Basic PowerShell scripting knowledge would be beneficial.
• Experience supporting macOS environments would be an advantage.
• Strong communication skills and the ability to work directly with technical and non‑technical stakeholders.
• Happy to participate in scheduled weekend server patching and a shared on‑call rotation.

Skills

L2 support

Windows support

Microsoft 365

Active Directory

Entra ID

Intune

Endpoint management

Windows Server

DNS

Networking

Patch management

SCCM

Tenable

ServiceNow

ITIL

PowerShell

macOS

Stakeholder communication

On-call support

Weekend patching

Tools

Microsoft Intune

Active Directory

Windows Server

PowerShell

Job description

Dublin - Onsite | Contract: 12 Months | Day Rate

TechHeads is partnerd with a leading organisation to recruit an experienced IT Support Engineer for an initial 12-month day-rate contract based in Dublin.

This is a hands‑on technical position within a global IT support function, supporting approximately 500 users globally. The Dublin office is a busy technology hub, supporting technical teams, senior stakeholders and investment professionals.

We are looking for someone who is technically strong across L2 support, Microsoft technologies, endpoint management, infrastructure troubleshooting and security, but equally comfortable providing day‑to‑day end‑user support.

The role offers a good mix of technical troubleshooting, infrastructure support and direct engagement with the business. You will work alongside an established local IT team, with access to wider global infrastructure, security and application support teams.

Experience Required

• 3–5 years of experience in IT support or infrastructure engineering, including at least 2–3 years working at L2 level.
• Strong hands‑on experience supporting Windows environments, Microsoft 365, Active Directory and Entra ID.
• Experience with Microsoft Intune, including endpoint management, laptop deployment, software installation and device configuration.
• Good understanding of Windows Server, DNS, networking and infrastructure troubleshooting.
• Experience with patch management and vulnerability remediation, ideally using SCCM, Tenable or similar tools.
• Some experience troubleshooting data centre hardware and working with infrastructure teams or external vendors.
• Familiarity with ITSM platforms such as ServiceNow and an understanding of ITIL processes.
• Basic PowerShell scripting knowledge would be beneficial.
• Experience supporting macOS environments would be an advantage.
• Strong communication skills and the ability to work directly with technical and non‑technical stakeholders.
• Happy to participate in scheduled weekend server patching and a shared on‑call rotation.

The Environment

This is not a traditional service desk role. You will join an experienced Dublin IT team supporting a busy office and wider global business, with responsibilities ranging from day‑to‑day user support to complex infrastructure troubleshooting and vulnerability management. There is a strong focus on service delivery and stakeholder engagement, particularly with senior investment professionals. We are looking for someone technically strong, proactive and comfortable working independently as part of a collaborative team.

• 12-month day rate contract