On-Site SOC Operator: Real-Time Incident & Dispatch

Hollybank Trustees Ltd; Dublin; On-site; EUR 32,000 - 45,000; Full time

Benefits offered by this job

Free Virtual GP Service

Mi Recognition rewards

Talent Referral Scheme

Mi Deals discounts

Long service awards

Non-contributory life assurance

PRSA saving options

EAP

Job summary

Mitie Ireland is seeking a Control Room (SOC) Operator to support a national network from our Dublin-based facility. The role centres on real-time monitoring, incident handling, and coordinating communications across internal teams and external stakeholders to ensure seamless service delivery.

The ideal candidate will excel in fast-paced environments, demonstrate strong communication and decision-making, and maintain high standards of accuracy and customer service.

Qualifications

• Excellent verbal and written communication skills.
• Strong decision-making and problem-solving abilities.
• Highly organised with good time management and attention to detail.

Responsibilities

• Monitor operational activities and provide real-time support to field teams.
• Coordinate communications between internal departments, customers, and external stakeholders.
• Respond to incidents, escalate when required and maintain incident records.
• Monitor service performance and identify disruptions to operations.
• Assist in managing route schedules and operational resources.
• Provide timely updates on operational issues and changes.
• Ensure compliance with company policies and regulatory requirements.
• Complete administrative duties and report on operational activity.
• Collaborate across departments to achieve objectives.
• Deliver a professional, customer-focused service at all times.

Skills

Communication

Decision-making

Organization

Time management

Attention to detail

Computer literacy

Tools

Microsoft Office

Job description

Mitie Ireland is seeking a Control Room (SOC) Operator to support a national network from our Dublin-based facility. The role centres on real-time monitoring, incident handling, and coordinating communications across internal teams and external stakeholders to ensure seamless service delivery.

The ideal candidate will excel in fast-paced environments, demonstrate strong communication and decision-making, and maintain high standards of accuracy and customer service.