Control Room Operator

Egis Group; Dublin; On-site; EUR 30,000 - 40,000; Full time

Job summary

Egis Group in Dublin is looking for a Control Room Operator at the Motorway Operations Control Centre. This role demands a proactive response to incidents on national motorways and the Dublin Tunnel, utilising cutting-edge technology and delivering clear instructions to road users. Candidates should possess a minimum of 2 years in customer service and exceptional communication skills. Shift work involves a 4 on, 4 off pattern. Comprehensive training and support are provided, ensuring readiness for various challenges.

Qualifications

• Minimum 2 years of relevant customer service experience
• Exceptional communication skills for clear instructions
• Strong organisational abilities to manage incident logs

Responsibilities

• React promptly to incidents and emergencies
• Utilise technology to analyse and regulate traffic
• Collaborate with emergency services for effective responses
• Maintain accurate incident logs and prepare reports

Skills

Customer service experience

Attention to detail

Communication skills

Organisational abilities

Job description

• Business Line: Consulting and Operations
• Service Line: OnM Operations
• Region: Europe and Africa
• Job Family: Operations and Maintenance - Operational

Company Description

Join us at the Motorway Operations Control Centre (MOCC), where we monitor 1200km of motorway, tunnel and national roads on behalf of Transport Infrastructure Ireland (TII). We invite you to become part of our dedicated team committed to ensuring the highest standards of safety for road users. This is a unique role and given that there is nothing else quite like it in Ireland, we provide full, comprehensive training on all our safety response and traffic management systems. Our control room features one of Europe’s largest wall mounted TV set ups, which provides an overview of the entire network. On behalf of TII, the MOCC co-ordinate emergency responses to a variety of incidents including multi vehicle collisions, shed loads, and most famously, assisting ducklings crossing the motorway. We also use a world leading traffic management system to manage incidents and congestion on the M50 in Dublin.

Based at Dublin Tunnel in East Wall, Dublin 3, we are open 24/7, 365 days a year and take great pride in the service we provide to the public. We are part of an ever-growing infrastructure that combines world-class operating systems with real world application, which results in a very unique job that a lot of people did not know even existed.

Job Description

• Swiftly react to incidents, accidents, and emergencies on the national motorway network and/or Dublin Tunnel.
• 4 on 4 off shift pattern
• Utilise cutting-edge technology to identify, analyse, and regulate traffic patterns and incidents.
• Collaborate with emergency services, contractors, and stakeholders for a prompt and effective response to any situation.
• Deliver concise, precise instructions to drivers using various communication tools, such as variable message signs and social media.
• Maintain accurate incident logs and prepare comprehensive reports as part of your administrative duties.
• Foster smooth and secure traffic movement through effective communication with team members, road users, and stakeholders.
• Ensurethat all processes and procedures are undertaken in line with Company Standards ISO 55001, ISO 27001, ISO 9001, ISO 14001, ISO 45001 and ISO 50001.

Qualifications

• Minimum 2 years of relevant customer service experience.
• Keen attention to detail and a strong sense of motivation.
• Exceptional communication skills to provide clear instructions and updates.Ability to collaborate and coordinate with diverse stakeholders effectively.
• Strong organisational abilities to manage incident logs and reports.
• Prior experience in a control room or traffic management role is beneficial.

Additional Information

Why would you be a good fit?

This is a great opportunity to grow and develop your transferrable skills acquired in previous customer service and/or call centre roles, customer loyalty, customer retention, shift work roles etc.

If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates.