Control Room (SOC) Operator

Hollybank Trustees Ltd; Dublin; On-site; EUR 32,000 - 45,000; Full time

Benefits offered by this job

Free Virtual GP Service

Mi Recognition rewards

Talent Referral Scheme

Mi Deals discounts

Long service awards

Non-contributory life assurance

PRSA saving options

EAP

Job summary

Mitie Ireland is seeking a Control Room (SOC) Operator to support a national network from our Dublin-based facility. The role centres on real-time monitoring, incident handling, and coordinating communications across internal teams and external stakeholders to ensure seamless service delivery.

The ideal candidate will excel in fast-paced environments, demonstrate strong communication and decision-making, and maintain high standards of accuracy and customer service.

Qualifications

• Excellent verbal and written communication skills.
• Strong decision-making and problem-solving abilities.
• Highly organised with good time management and attention to detail.

Responsibilities

• Monitor operational activities and provide real-time support to field teams.
• Coordinate communications between internal departments, customers, and external stakeholders.
• Respond to incidents, escalate when required and maintain incident records.
• Monitor service performance and identify disruptions to operations.
• Assist in managing route schedules and operational resources.
• Provide timely updates on operational issues and changes.
• Ensure compliance with company policies and regulatory requirements.
• Complete administrative duties and report on operational activity.
• Collaborate across departments to achieve objectives.
• Deliver a professional, customer-focused service at all times.

Skills

Communication

Decision-making

Organization

Time management

Attention to detail

Computer literacy

Tools

Microsoft Office

Job description

Location: On site / Dublin, Ireland
job type: Permanent / Full-time
Sector and subsector: Security | General
Salary: Negotiable salary

Control Room (SOC) Operator

• Location: Dublin 12
• Full Time

Mitie Ireland is a leading facilities management, consultancy and professional services company. We offer a range of specialist services including technical services, security, cleaning, industrial cleaning, energy and sustainability, and professional consultancy. Our breadth and depth of services and expertise means that we can help to increase efficiencies, reduce costs, increase sustainability, and improve performance for our clients.

We work with a wide range of private and public clients to create great work environments. At the 2025 Facilities Management Awards, our outstanding work was recognised with awards for ‘Client and Service Provider’, ‘Best People Development’ and ‘Excellence in Health & Safety’. Mitie Ireland also won Facilities Management Company of the Year at the recent Chambers Ireland in Business Awards 2024.

Mitie have been awarded the IBEC Keep Well Mark in 2021, 2022, 2023, 2024 and 2025 for our commitment to employee wellbeing and we have also been named in the Top 100 Employers for Wellbeing in Ireland. Mitie were the first FM company to achieve the Keep Well mark for employee wellbeing. We are proud of our diverse workforce and recognise our people through several reward and recognition schemes, as well as through our learning and tailored personal development.

We are Mitie, the future of high-performing places

Job Purpose

Control Room Operative plays a key role in supporting the safe, efficient, and effective delivery of operational services across a national network. The position acts as a central point of communication, coordination, and monitoring, ensuring that operational activities run smoothly while maintaining high standards of customer service, compliance, and incident management.

Key Responsibilities

• Monitor operational activities and provide real-time support to field teams and operational personnel.
• Coordinate communications between internal departments, operational teams, customers, and external stakeholders when required.
• Respond to operational incidents, escalating issues to the appropriate management personnel.
• Maintain accurate records of events, incidents, communications, and actions taken.
• Monitor service performance and identify potential disruptions to operations.
• Assist in the management of route schedules and operational resources.
• Provide timely updates regarding operational issues, delays, or service changes.
• Support business continuity procedures during incidents or unexpected events.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Complete administrative duties associated with operational control and reporting.
• Work collaboratively with colleagues across multiple departments to achieve operational objectives.
• Deliver a professional and customer-focused service at all times.
• Excellent communication skills, both verbal and written.
• Strong decision-making and problem-solving abilities.
• Ability to remain calm and effective in high-pressure situations.
• Excellent organisational and time management skills.
• High attention to detail and accuracy.
• Strong computer literacy and confidence using multiple systems simultaneously.
• Ability to prioritise tasks in a fast-paced environment.
• Professional and customer-focused approach.
• Ability to work both independently and as part of a team.

Experience & Qualifications

• Experience working in an operations, control room, logistics, transport, security, or customer service environment.
• Proficiency in Microsoft Office applications.
• Strong administrative and record-keeping skills.
• Experience within a control centre or monitoring environment.
• Knowledge of incident management procedures.
• Experience working in a regulated or security-focused industry

Company Benefits:

• Free Virtual GP Service
• Mi Recognition (Thanking employees for a job well done ranging from €25 €250)
• Talent Referral Scheme (Earn €100 €3000 for referring a friend to Mitie)
• Mi Deals (Fantastic savings at high street stores)
• Long service awards (Ranging from €50 - €300)
• A non-contributory life assurance scheme
• Personal Retirement Savings Account (PRSA) scheme
• Employee Assistance Programme (EAP)
• Save as you Earn Scheme (a risk free savings plan that allows you to buy Mitie shares at a special discount)
• Bike2Work Scheme
• Tax Saver Scheme
• Learning & development (access to 200 courses on our L&D platform)

Mitie is an equal opportunity employer

This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. It does not attempt to detail every activity, and should be utilised as a general guide, detailing the minimum requirements and responsibilities of the position. Specific tasks and objectives will be agreed with the post holder following the appraisal process and on an as and when required basis throughout the post holder's period of employment