On-site Scheduling & Service Coordinator

Manpower; Cork; On-site; EUR 27,000 - 39,000; Full time

Job summary

Agilent Technologies is seeking a Scheduling Co-ordinator to manage on-site scheduling for laboratory equipment, maintain strong customer service, and coordinate service visits with engineers and vendors. This role emphasizes multitasking, attention to detail, and effective communication in a fast-paced pharmaceutical environment.

You will act as the primary point of contact for scheduling inquiries, support performance monitoring, and ensure documentation is up-to-date.

Qualifications

• Strong administrative experience required.
• Strong planning, problem-solving and multitasking skills.
• Excellent communication and customer service abilities.
• Experience with scheduling tools (SAP, Smart Sheet preferred).
• Third-level qualification (science background a plus).

Responsibilities

• Coordinate maintenance visits for laboratory equipment.
• Be the dedicated on-site contact for scheduling and service visits.
• Serve as Customer POC for scheduling queries and updates.
• Attend operational calls and manage high volumes of emails.
• Manage customer assets and inventory accuracy.
• Monitor performance metrics to meet agreed timeframes.
• Collate RAMS/Certifications and related documentation.
• Manage instrument downtime and off-site instrument shipments.
• Upload vendor service reports to CMMS and close work orders.

Skills

Administrative experience

Planning

Problem solving

Multitasking

Communication

Customer service

Scheduling tools

Education

Third-level qualification

Tools

SAP

Smart Sheet

Job description

Agilent Technologies is seeking a Scheduling Co-ordinator to manage on-site scheduling for laboratory equipment, maintain strong customer service, and coordinate service visits with engineers and vendors. This role emphasizes multitasking, attention to detail, and effective communication in a fast-paced pharmaceutical environment.

You will act as the primary point of contact for scheduling inquiries, support performance monitoring, and ensure documentation is up-to-date.