Scheduling Co-Ordinator - West Cork

Manpower; Cork; On-site; EUR 27,000 - 39,000; Full time

Job summary

Agilent Technologies is seeking a Scheduling Co-ordinator to manage on-site scheduling for laboratory equipment, maintain strong customer service, and coordinate service visits with engineers and vendors. This role emphasizes multitasking, attention to detail, and effective communication in a fast-paced pharmaceutical environment.

You will act as the primary point of contact for scheduling inquiries, support performance monitoring, and ensure documentation is up-to-date.

Qualifications

• Strong administrative experience required.
• Strong planning, problem-solving and multitasking skills.
• Excellent communication and customer service abilities.
• Experience with scheduling tools (SAP, Smart Sheet preferred).
• Third-level qualification (science background a plus).

Responsibilities

• Coordinate maintenance visits for laboratory equipment.
• Be the dedicated on-site contact for scheduling and service visits.
• Serve as Customer POC for scheduling queries and updates.
• Attend operational calls and manage high volumes of emails.
• Manage customer assets and inventory accuracy.
• Monitor performance metrics to meet agreed timeframes.
• Collate RAMS/Certifications and related documentation.
• Manage instrument downtime and off-site instrument shipments.
• Upload vendor service reports to CMMS and close work orders.

Skills

Administrative experience

Planning

Problem solving

Multitasking

Communication

Customer service

Scheduling tools

Education

Third-level qualification

Tools

SAP

Smart Sheet

Job description

Scheduling Co-ordinator

Are you a master of multitasking with a passion for precision and customer service, do you have strong administrative background? (personal car required).

Join Agilent Technologies, a global leader in life sciences and diagnostics, and play a key role in supporting ground breaking discoveries that improve lives.

Location: On-site Innishannon, West Cork

Function: Pharmaceutical Operations Co-ordinator

Reporting to: Enterprise Scheduling Supervisor

Family: Service Delivery / Administration / Customer Service

Pay Rate: €24 Per Hour

Type of contract: LTD (can work via Umbrella company)

Initial contract length: 12 months

Why This Role Matters

You will be the heartbeat of service delivery-ensuring engineers are scheduled efficiently, services run smoothly, and customers receive the highest level of support. You'll work in a dynamic pharmaceutical environment, collaborating with internal teams and third-party vendors to keep operations running seamlessly.

What You’ll Do

• Service coordination; organizing maintenance visits for laboratory equipment.
• Vendor hosting - support as the dedicated point of contact for onsite services, managing permits and supporting service engineers during service visits.
• Customer POC - first point of contact for the customer for any scheduling or operational queries.
• Attend operational calls, customer meetings and managing a high volume of emails.
• Manage customer assets, ensuring inventories are accurate
• Monitoring performance metrics ensuring maintenance and repair requests are completed within the timeframe agreed with customer, with minimum disruption to onsite activities.
• Ability to work as a team player and demonstrate a passion for the role and customer satisfaction.
• Schedule inductions and collate relevant documentation (RAMS/Certifications...)
• To management repair requests, minimizing instrument downtime.
• Management shipment and tracking of off-site instruments.
• Collation of vendor service reports and upload onto customer CMMS software. Closure of associated work orders
• Following customer gowning and PPE requirements while operating in clean room areas and laboratories.

What You Bring

• Third-level qualification (science background a plus!)
• Strong administrative experience.
• Strong planning, problem-solving, and multitasking skills
• Excellent communication and customer service abilities
• Experience with scheduling tools (SAP, Smart Sheet preferred)
• A proactive, team-oriented mindset with a passion for service excellence.

Why Agilent?

At Agilent, you'll be part of a company that empowers scientists and innovators to improve the world. We offer a collaborative environment, meaningful work, and the chance to make a real impact.