Food and Beverage Assistant - Full Time

The Heritage

Killenard

On-site

EUR 23,000 - 29,000

Full time

19 hours ago

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Benefits offered by this job

Health club membership

Meals provided on duty

Discounts on FBD properties

Employee Assistance Programme

Great Place to Work Certified

Job summary

The Heritage in Ireland invites applications for a Food and Beverage Assistant. You will join a dedicated team delivering excellence across restaurant and bar service, with shifts including early, late, weekends and bank holidays.

The role emphasizes guest care, upselling, and maintaining spotless stations and smooth service. We value a professional, friendly approach and a strong focus on customer satisfaction.

Qualifications

Professional and friendly approach to customers and colleagues.
Focused on providing excellent customer service.
Team player with ability to multitask.
Excellent attention to detail.
Willingness to work early, late, weekends and bank holidays.

Responsibilities

Greet guests with a smile and warm welcome.
Keep your station clean and tidy at all times.
Prepare mise en place and stock stations for service.
Take orders and promote products to maximise sales.
Serve guests in a friendly, efficient, and professional manner.

Skills

Customer service

Team player

Multitask

Attention to detail

Flexibility

Job description

The Heritage offers a sophisticated elegance with impeccable hospitality set in wonderful un-spoilt Laois countryside. It comprises of a luxury world class Hotel and European Award Winning Spa. The Heritage also offers guests a number of on site activities such as our Health Club with Leisure Pool, Jacuzzi, Sauna and Steam rooms, 5km Walking Track and Cinema.

We are have an exciting opportunity for an experienced Food and Beverage Assistant to join our existing team!

The successful candidate must be available to work shifts to include early, late, weekends & bank holidays and must be able to fulfill full-time hours year round.

Main Duties

To greet all guests with a smile, eye contact and a greeting if appropriate
To maintain your station in a clean and tidy condition at all times
To carry-out mise en place for service, i.e., setting tables, stocking stations, preparing tea / coffee etc.
To correctly clear, polish and store crockery, cutlery and glassware to minimise breakages and loss, while maintaining standards
To correctly take customer orders maximising and promoting sales by recommending products where appropriate
To serve all our guests in a friendly, efficient and professional manner
To ensure cleanliness levels are maintained to a high standard in the bar and restaurant
To deal with any customer complaints in a professional and efficient manner, ensuring guest satisfaction at all times
To have knowledge of wines, spirits and the menu items
To handle guest's complaints discretely, escalating to management where required
Any other duties as reasonably required by management

Role Requirements

A professional and friendly approach to customers and colleagues
Focused on providing excellent customer service
Team player and have the ability to multitask
Excellent attention to detail
Flexibility to work early, late, weekends, bank holidays

About Us

The Heritage 'Core Values'

Our Core Values are the essence of what we stand for as a company and it is our vision to instill a people focused culture within the hotel. These 5 core values give The Heritage a framework for leadership and set the foundations for our employees to grow and prosper in their roles with us