Duty Manager

The Heritage

Killenard

On-site

EUR 38,000 - 52,000

Full time

3 days ago

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Benefits offered by this job

Discounted Rates in FBD Properties

Certified Great Place to Work

Learning and Development Opportunities

Employee Assistance Programme

Meals Provided on Duty

Discounts on Home, Travel, Car Ins. /F

Bike to Work Scheme

Employee Recognition Initiatives

Job summary

The Heritage is a luxury hotel with an award-winning spa in the Laois countryside, on-site. We are seeking a Duty Manager to ensure smooth daily operations and guest satisfaction across departments.

The ideal candidate has 1–2 years in hotel management or supervisory hospitality, strong leadership and coaching abilities, and a passion for delivering exceptional guest experiences. Training, meetings, and team development are integral parts of the role.

Qualifications

1–2 years hotel management experience or strong supervisory experience within hospitality
Passionate about delivering an exceptionally high level of guest service in a confident & professional manner
Strong background in food & beverage operations
Strong coaching and leadership skills

Responsibilities

To maintain the standard operating procedures for the property.
To assist in all operational departments as required.
To co-ordinate with the front desk and reservations to ensure exceptional guest experience.
Report to Deputy General Manager regarding all duties and responsibilities.
To always have a constant visible presence within the lobby area and at the entrance to the hotel.
Be available to make reservations and bookings for hotel guests, all reservations must be confirmed with the guest once made.
To ensure all front of house areas, lobby, public rooms, are clean and tidy to the required standards.
The lobby must remain clear of luggage.
To ensure security and key control procedures have been adhered to.
To be fully familiar with all daily events in the hotel, meetings, conferences, weddings, VIP Arrivals, Fam Trips, Site Inspections etc..
Have a wide range of knowledge of the hotel and the local area, places to visit etc.
Compile weekly rosters and check daily ensuring adequate cover in line with business levels.
Ensure Revenue & Payroll Forecasting is completed in a timely fashion on a weekly basis.
Introduce and maintain a training programme for all new and existing colleagues.
To participate in all training programmes that you are scheduled for you and your team.
Attend Management meetings as requested.
As a member of the Management Team, you must be willing to carry out duties outside of your department if called upon to do so.Your team will also be expected to assist in other areas of the resort if and when requested.
To carry out job chats and performance appraisals with all your colleagues.
To utilise leadership skills and motivation to maximise colleague productivity and satisfaction.

Job description

Location: On site / Ireland
job type: Permanent / Full-time
Sector and subsector: Arts | Hospitality
Salary: Negotiable salary

The Heritage offers a sophisticated elegance with impeccable hospitality set in wonderful un-spoilt Laois countryside. It comprises of a luxury world class Hotel and European Award Winning Spa. The Heritage also offers guests a number of on site activities such as our Health Club with Leisure Pool, Jacuzzi, Sauna and Steam rooms, 5km Walking Track and Cinema.

We have a fantastic opportunity for an experienced Duty Manager to join our existing team!

We are looking for someone who thrives in a fast-paced and varied environment. The ideal candidate will deliver exceptional guest service and support colleagues in all areas of The Heritage's operations.

Key Purpose of the Role:

To assist with the smooth running of the hotel and other relevant areas throughout the day. To liaise with guests in a professional and courteous manner at all times ensuring their stay is an enjoyable and memorable one. To ensure all guests requests are dealt with in a timely manner. To ensure a structured training programme is in place for all colleagues. To ensure that standards are maintained at all times.

Key Responsibilities:

To maintain the standard operating procedures for the property.
To assist in all operational departments as required.
To co-ordinate with the front desk and reservations to ensure exceptional guest experience.
Report to Deputy General Manager regarding all duties and responsibilities.
To always have a constant visible presence within the lobby area and at the entrance to the hotel.
Be available to make reservations and bookings for hotel guests, all reservations must be confirmed with the guest once made.
To ensure all front of house areas, lobby, public rooms, are clean and tidy to the required standards. The lobby must remain clear of luggage.
To ensure security and key control procedures have been adhered to.
To be fully familiar with all daily events in the hotel, meetings, conferences, weddings, VIP Arrivals, Fam Trips, Site Inspections etc..
Have a wide range of knowledge of the hotel and the local area, places to visit etc.
Compile weekly rosters and check daily ensuring adequate cover in line with business levels.
Ensure Revenue & Payroll Forecasting is completed in a timely fashion on a weekly basis.
Introduce and maintain a training programme for all new and existing colleagues.
To participate in all training programmes that you are scheduled for you and your team.
Attend Management meetings as requested.
As a member of the Management Team, you must be willing to carry out duties outside of your department if called upon to do so.Your team will also be expected to assist in other areas of the resort if and when requested.
To carry out job chats and performance appraisals with all your colleagues.
To utilise leadership skills and motivation to maximise colleague productivity and satisfaction.

Requirements:

1-2 years hotel management experience or strong supervisory experience within hospitality
Passionate about delivering an exceptionally high level of guest service in a confident & professional manner
Strong background in food & beverage operations
Strong coaching and leadership skills

The Heritage ‘Core Values’:

Our Core Values are the essence of what we stand for as a company and it is our vision to instill a people focused culture within the hotel.

These 5 core values give The Heritage a framework for leadership and set the foundations for our employees to grow and prosper in their roles with us