On-site Duty Manager — Guest Experience Leader

Trim Castle Hotel; Trim; On-site; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Complimentary meal on duty

Staff car parking

Online training platform

Family & Friends rates

Uniform provided

Job summary

Trim Castle Hotel in Ireland is recruiting a Duty Manager to join our team. You will oversee hotel operations, with hands-on involvement in Food & Beverage, Conference & Banqueting, and Front of House, ensuring service excellence and guest satisfaction.

We value a proactive, customer-focused approach, strong communication, and the ability to lead across departments. Flexibility to work during a 5-day over 7 schedule and a competitive salary package are offered.

Qualifications

• Previous experience in a similar role in a 4/5-star property
• Excellent customer focused manner at all times
• Proactive positive attitude and must possess strong strategic thinking skills
• The ability to communicate effectively at all levels
• Passionate about standards and provision of excellence in hospitality
• Understanding of Hotel related laws and regulations including Health & Safety, Food Safety and COSHH legislation
• A good eye for detail and a desire to take responsibility, through to resolution, for issues and concerns generated by our guests
• Flexibility with working hours is essential (full time role any 5 days over a 7 day working week)
• Competitive salary/Complimentary meal on duty/Staff car parking/on line training platform/Family & Friends rates/Uniform provided

Responsibilities

• Hands on experience in hotel operations, specifically, Food & Beverage; Conference & Banqueting and Front of House
• Fully responsible for all aspects of smooth operations in all departments
• Ensure the premises are in operative condition and able to receive and serve guests with service excellence
• Ensure a professional, friendly and courteous service to all guests
• To ensure that guests are warmly welcomed and are dealt with in an efficient and professional manner
• To liaise with and assist in departments as required
• Random inspecting of the stores (F&B, Kitchens) to check the stock in hand (quality, par stock levels, expiry etc)
• Monitor the co-ordination between departments for smooth and efficient operations
• Identifying staff learning needs and assisting with development

Job description

Trim Castle Hotel in Ireland is recruiting a Duty Manager to join our team. You will oversee hotel operations, with hands-on involvement in Food & Beverage, Conference & Banqueting, and Front of House, ensuring service excellence and guest satisfaction.

We value a proactive, customer-focused approach, strong communication, and the ability to lead across departments. Flexibility to work during a 5-day over 7 schedule and a competitive salary package are offered.