Duty Manager – Castlebar

Arcon Recruitment Services; Castlebar, Westport; On-site; EUR 32,000 - 42,000; Full time

Job summary

Arcon Recruitment is seeking a Duty Manager for a permanent, full-time position in Castlebar, Co. Mayo. You will oversee daily site operations, supervise staff, and ensure top-tier customer service during shifts.

Experience in hotels or hospitality is highly desirable, with responsibilities spanning rostering, health & safety, and issue resolution. The role requires hands-on leadership in a busy customer-facing environment, with the Site Manager as a key collaborator.

Qualifications

• Previous supervisory or management experience.
• Hotel or hospitality experience would be highly desirable.
• Experience as a Hotel Duty Manager, Assistant Manager, Supervisor, Team Leader or similar.
• Strong customer service skills.
• Confident supervising and motivating employees.
• Excellent communication and interpersonal skills.
• Organised, reliable and comfortable making decisions.
• Flexible regarding working hours and shift patterns.
• Good understanding of health & safety and operational procedures.
• Hands-on approach to day-to-day management.

Responsibilities

• Oversee the day-to-day operation of the site during assigned shifts.
• Supervise, support and coordinate team members.
• Ensure high standards of customer service are maintained.
• Assist with staff rotas, breaks and shift coverage.
• Ensure company procedures and operational standards are followed.
• Carry out opening and closing procedures where required.
• Deal professionally with customer queries and resolve issues.
• Monitor cleanliness, presentation and general site standards.
• Ensure health & safety procedures are followed.
• Report and follow up on maintenance, security and operational issues.
• Liaise closely with the Site Manager.
• Provide effective shift handovers.
• Support the induction and training of employees.
• Motivate staff and help maintain a positive working environment.
• Respond effectively to unexpected operational issues.

Skills

Supervisory experience

Customer service

Communication skills

Team leadership

Decision making

Job description

Duty Manager – Castlebar, Co. Mayo

Location: Castlebar, Co. Mayo
Job Type: Permanent | Full-Time

Arcon Recruitment is recruiting a Duty Manager for a permanent position with a well-established operation in Castlebar, Co. Mayo.

This is a hands‑on supervisory and management position within a busy, customer‑focused environment. The successful candidate will support the Site Manager and take responsibility for the smooth operation of the site during assigned shifts.

The position would particularly suit someone with experience in hotels, hospitality, leisure, retail, facilities or another busy customer‑facing environment.

Key Responsibilities

• Oversee the day‑to‑day operation of the site during assigned shifts
• Supervise, support and coordinate team members
• Ensure high standards of customer service are maintained
• Assist with staff rotas, breaks and shift coverage
• Ensure company procedures and operational standards are followed
• Carry out opening and closing procedures where required
• Deal professionally with customer queries and resolve issues
• Monitor cleanliness, presentation and general site standards
• Ensure health & safety procedures are followed
• Report and follow up on maintenance, security and operational issues
• Liaise closely with the Site Manager
• Provide effective shift handovers
• Support the induction and training of employees
• Motivate staff and help maintain a positive working environment
• Respond effectively to unexpected operational issues

Candidate Requirements

• Previous supervisory or management experience
• Hotel or hospitality experience would be highly desirable
• Experience as a Hotel Duty Manager, Assistant Manager, Supervisor, Team Leader or similar would be particularly relevant
• Strong customer service skills
• Confident supervising and motivating employees
• Excellent communication and interpersonal skills
• Organised, reliable and comfortable making decisions
• Ability to work effectively in a busy environment
• Flexible regarding working hours and shift patterns
• Good understanding of health & safety and operational procedures
• Hands‑on approach to day‑to‑day management

Moving from Hospitality?

This position could be an excellent opportunity for a Hotel Duty Manager, Assistant Hotel Manager or hospitality supervisor looking to move into a different industry while continuing to use their existing management experience.

Skills including staff supervision, rostering, customer service, handling complaints, problem-solving, maintaining standards and managing busy shifts are highly transferable to this role.

Permanent Duty Manager Job in Castlebar

This is a permanent opportunity with an established operation in Castlebar.

Candidates may be based in Castlebar, Westport, Ballinrobe, Claremorris, Balla, Foxford, Swinford, Newport, Ballyhaunis or surrounding areas of County Mayo.

Explore More Jobs with Arcon Recruitment

For other operational and site‑based vacancies, view our latest General Operative Jobs:

https://arconrecruitment.com/general-operative-jobs/

Candidates interested in people management and HR‑related opportunities can also view our Human Resources Jobs:

https://arconrecruitment.com/human-resources-jobs/

Arcon Recruitment is the longest established recruitment agency in Mayo.