F&B Assistant (With Experience)

Trim Castle Hotel; Trim; Presencial; EUR 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free meal on duty

Uniform provided

Family & friends discounts

Free car parking facilities

Employee Awards

Descripción de la vacante

Trim Castle Hotel is seeking a friendly Front of House team member to join our hospitality team in Trim, Co. Meath. You will welcome guests, take orders, coordinate with kitchen and bar, and ensure a warm, efficient service.

The ideal candidate has prior F&B experience in a luxury setting, excellent communication, and the ability to work under pressure. Benefits include flexible shifts, staff discounts, and ongoing training opportunities.

Formación

• Previous experience in F&B service essential within a 4-star/luxury environment.
• Strong communication and interpersonal skills.
• Ability to work well under pressure in a fast-paced, guest-facing environment.
• Excellent attention to detail and a passion for delivering high-quality service.
• Flexibility to work varying shifts, including evenings, weekends, and bank holidays.
• A team player with a proactive and positive attitude.

Responsabilidades

• Assist in creating a warm and welcoming environment for guests.
• Ensure guests are seated and provided with menus promptly.
• Respond to guests' requests and queries with exceptional service.
• Familiarise yourself with the menu to answer questions.
• Take orders and relay to kitchen and bar promptly and accurately.
• Ensure safe delivery of orders and maintain guest satisfaction.
• Set up, clear and service tables promptly and maintain cleanliness.
• Handle guest complaints by resolving issues and reporting to management.

Conocimientos

F&B service experience

Strong communication

Guest service orientation

Team player

Descripción del empleo

Location: On site / Trim, Co. Meath, Ireland
job type: Permanent / Full or part-time
Sector and subsector: Hospitality | Food and Beverage / Restaurant
Salary: Negotiable salary

At Trim Castle Hotel, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.

Duties and Responsibilities of the Role:

• Assist in creating a warm and welcoming environment for our guests
• Ensure that guests are seated and provided with menus promptly
• Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times
• Familiarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have
• Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately
• Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times
• Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner
• Ensure the restaurant areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required
• Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management
• Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures
• Prepare all back of house service points with regard to expected numbers for breakfast, lunch or dinner requirements as necessary
• Assist in the set up and preparation, and provide service duties for functions as required
• Support the kitchen staff as and when required and in accordance with hygiene and safety regulations
• Ensure that all front of house and guest areas are well maintained at all times
• Any other duties as directed by the Restaurant Manager or other members of the management team

Requirements for the role:

• Previous experience in F&B service essential within a 4-star/luxury environment
• Strong communication and interpersonal skills
• Ability to work well under pressure in a fast-paced, guest-facing environment
• Excellent attention to detail and a passion for delivering high-quality service
• Flexibility to work varying shifts, (Mainly mid week shifts) (includes evenings, weekends, and bank holidays
• A team player with a proactive and positive attitude

Benefits

Free meal on duty/uniform/family & friends discounts/free car parking facilities/Employee Awards