On-Site Accommodation Specialist | Guest Experience

Hollybank Trustees Ltd; Thomastown; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

International Hotel discounts

Training & Continuous Professional Dev

Complimentary Health Club Access

Job summary

Mount Juliet Estate is seeking an Experienced Accommodation Assistant to join our 5* resort. You will maintain high cleanliness standards throughout the estate and ensure guest bedrooms and public areas meet our luxury service expectations.

The role requires engaging with guests, attention to detail, and the ability to work flexibly including weekends and late shifts. Join a renowned Marriott Autograph Collection property and contribute to memorable guest experiences.

Qualifications

• At least 1 year's experience as an Accommodation Assistant in a hotel or similar environment.
• The ability to engage well with guests.
• Excellent attention to detail.
• The ability to adapt to change and work well under pressure.
• Outgoing and friendly personality.
• Have a professional image at all times in line with the Hotel standards.
• Be committed to the team and the Hotel industry.
• Be flexible with working hours (weekends and midweek, early starts and late finishes).
• Report all potential and real hazards immediately.
• Attend fire, health and safety and first aid training.
• Ensure safety of persons and property by adhering to Hotel Regulations.
• Be passionate about hospitality and thrive on teamwork.
• Be personable, responsible and conscientious.
• Ability to deliver great customer service and develop relationships with guests.
• Remain calm under pressure.
• Committed to personal development.
• Be comfortable working on their own and as part of a team.

Responsibilities

• Maintains excellent standards of cleanliness throughout the Estate
• Clean and maintain hotel bedrooms for check in and check out
• Cleaning of public areas / meeting rooms and office space
• Ensures all maintenance requests are communicated clearly to the Maintenance Team.
• Deals with all guest requests in a professional and timely manner.
• Ensure that all checklists are completed.
• Follows Estate procedure for the acceptance, security and return of guest lost property.
• Adheres to Estate policy for key control and security.

Skills

Guest relations

Attention to detail

Communication skills

Adaptability

Teamwork

Professional appearance

Customer service

Flexibility

Job description

Mount Juliet Estate is seeking an Experienced Accommodation Assistant to join our 5* resort. You will maintain high cleanliness standards throughout the estate and ensure guest bedrooms and public areas meet our luxury service expectations.

The role requires engaging with guests, attention to detail, and the ability to work flexibly including weekends and late shifts. Join a renowned Marriott Autograph Collection property and contribute to memorable guest experiences.