Accommodation Supervisor

Hollybank Trustees Ltd; Thomastown; On-site; EUR 29,000 - 36,000; Full time

Benefits offered by this job

Flexible Working Hours

Employee Assistance Program

International Hotel discounts

Staff Meal

Uniform

Training & Continuous Professional Dev

Complimentary Health Club Access

Job summary

Mount Juliet Estate, a Marriott Autograph Collection property in Thomastown, Kilkenny, invites applications for an Accommodation Supervisor to join our hospitality team.

Role focuses on maintaining high cleanliness standards across the estate, servicing guest bedrooms, and coordinating with the Maintenance Team. A strong customer-service focus, professional appearance, and flexible weekend/shift availability are essential.

Qualifications

• Must engage well with guests
• Excellent attention to detail
• Able to adapt to change and work under pressure
• Outgoing and friendly personality
• Professional image at all times
• Committed to the team and hotel industry
• Flexible with working hours; weekends and midweek, early starts and late finishes
• Report hazards immediately and attend safety training
• Ensure guest and property safety by applying hotel regulations
• Passionate about hospitality and teamwork
• Be personable, responsible and conscientious
• Deliver great customer service and develop guest relationships
• Remain calm under pressure
• Committed to personal development
• Comfortable working independently and in a team

Responsibilities

• Maintains excellent cleanliness standards throughout the Estate
• Cleans and maintains hotel bedrooms for check-in and check-out
• Cleans public areas, meeting rooms and office space
• Communicates maintenance requests clearly to the Maintenance Team
• Handles guest requests in a professional and timely manner
• Ensures all checklists are completed
• Follows Estate procedures for accepting, securing and returning guest property
• Adheres to Estate policy for key control and security

Skills

Guest interaction

Attention to detail

Adaptability

Outgoing personality

Professional image

Team player

Weekend availability

Safety awareness

Fire/health/safety training

Hospitality mindset

Calm under pressure

Job description

Location: On site / Thomastown, Co. Kilkenny, Ireland
job type: Permanent / Full-time
Sector and subsector: Hospitality | Housekeeping
Salary: Competitive salary

Mount Juliet Estate, a Marriott Autograph Collection, is a 5* Resort, set in 500 acres of rich and historic Irish countryside. Whether it is the elegant grandeur of a magnificent Georgian Manor House or the chic sophistication of Hunter's Yard, our two residences draw on centuries of local Irish heritage to weave a rich tapestry of vibrant stories. We are proudly certified as a Failte Ireland Outstanding Employer, and we warmly welcome you to add your own experience to Mount Juliet Estate's ever evolving story.

We have a fantastic vacancy for a Accommodation Supervisor to join the team.

Main Duties

• Maintains excellent standards of cleanliness throughout the Estate
• Clean and maintain hotel bedrooms for check in and check out
• Cleaning of public areas / meeting rooms and office space
• Ensures all maintenance requests are communicated clearly to the Maintenance Team.
• Deals with all guest requests in a professional and timely manner.
• Ensure that all checklists are completed.
• Follows Estate procedure for the acceptance, security and return of guest lost property.
• Adheres to Estate policy for key control and security.

Desired Skills

• The ability to engage well with guests
• Excellent attention to detail
• The ability to adapt to change and work well under pressure
• Outgoing and friendly personality
• Have a professional image at all times in line with the Hotel standards
• Be committed to the team and the Hotel industry.
• Be flexible with working hours (must be available for weekends and midweek, early starts and late finishes)
• Report all potential and real hazards immediately.
• Attend all fire, health and safety and first aid training.
• Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations, by strict adherence to existing laws and reporting any possible hazards and conditions to the Manager.
• Be passionate about hospitality, and thrive on working as part of a team.
• Be personable, responsible and conscientious.
• Have the ability to deliver great customer service and develop relationships with our guests.
• Have the ability to remain calm under pressure.
• Be committed to their own personal development.
• Be comfortable working on their own and as part of a team.

Benefits Include

• Flexible Working Hours
• Employee Assistance Program
• International Hotel discounts
• Staff Meal
• Uniform
• Training & Continuous Professional Development
• Complimentary Health Club Access