Off-Licence Retail Specialist — Customer-First & Upsell

Louis Fitzgerald Group; Palmerstown; On-site; EUR 17,000 - 22,000; Full time

Benefits offered by this job

Vacation

Employee discounts

Free parking

Cycle to work

Referral bonus

Job summary

The Louis Fitzgerald Group is seeking a customer-focused staff member to deliver outstanding service in our hospitality outlets across Ireland. You will greet customers, advise on products, upsell where appropriate and ensure a warm, efficient visiting experience.

Midweek and weekend availability is required, with a neat, professional appearance and strict adherence to RSA age-check procedures. Previous experience in customer-facing roles and retail environments is desirable.

Qualifications

• Experience in customer-facing role.
• Experience in retail environment preferred.

Responsibilities

• Ensure customers receive the highest standard of service quickly, efficiently and courteously.
• Report customer feedback in line with company procedures, and handle politely and professionally.
• Greet customers, assist and engage with them, provide advice and upsell where appropriate.
• Maintain a professional neat appearance.
• Keep service area clean and tidy at all times.
• Restock and replenish Off Licence inventory, merchandising and supplies.
• Be aware of products, promotions and prices, and know upcoming events.
• Perform age checks for customers appearing under 25 in line with RSA regulations.
• Follow home delivery procedures.
• Participate in performance and development reviews regularly.
• Manage time effectively.
• Communicate effectively with customers and colleagues.

Skills

Customer Service

Sales Pitching

Responding to Customer Needs

Job description

The Louis Fitzgerald Group is seeking a customer-focused staff member to deliver outstanding service in our hospitality outlets across Ireland. You will greet customers, advise on products, upsell where appropriate and ensure a warm, efficient visiting experience.

Midweek and weekend availability is required, with a neat, professional appearance and strict adherence to RSA age-check procedures. Previous experience in customer-facing roles and retail environments is desirable.