Part-Time Offsales Assistant | An Poitin Stil

Louis Fitzgerald Group; Rathcoole; On-site; EUR 15,000 - 18,000; Part time

Job summary

Louis Fitzgerald Group is seeking a Part-Time Offsales Assistant for An Poitin Stil with midweek and weekend availability in Tallaght and Rathcoole. You will greet customers, upsell where appropriate, and help maintain stock and the shop area.

RSA age checks and home delivery procedures are part of the role, with opportunities to participate in reviews and development. The position emphasizes customer service excellence in a retail hospitality setting, supporting turnover while ensuring a

Qualifications

• Ability to provide high standards of customer service.
• Attentiveness to customer needs.
• Previous experience in a customer-facing role.
• Experience working in a retail environment.

Responsibilities

• Greet customers and provide courteous, efficient service.
• Assist with upselling and product recommendations.
• Maintain a clean and tidy service area and stock.
• Check ages for RSA compliance for customers under 25.
• Process home delivery procedures as required.
• Report customer feedback following company procedures.
• Participate in performance and development reviews.

Skills

Customer Service

Sales Pitching

Responding to Customer Needs

Job description

Part-Time Offsales Assistant | An Poitin Stil

Purpose of the Job

To contribute to the turnover and profitability of the Fitzgerald Group by ensuring all customers experience a satisfying visit and receive the highest standard of goods and customer service by being attentive, responsive and anticipate the customers' needs while creating and maintaining customer friendly relationships.

Midweek and weekend availability required. Positions available in Tallaght and Rathcoole.

About the role

Duties & Responsibilities

• To ensure all customers receive the highest standard of service quickly, efficiently and courteously
• To ensure all customer feedback is reported in line with company procedures, and dealt with in a polite and professional manner
• Greeting customers, assisting and engaging with them, providing advice and upselling where appropriate
• Maintain a professional neat appearance
• Ensuring your service area is kept clean and tidy at all times
• Restocking and replenishment of Off Licence inventory, merchandising and supplies
• Awareness of products, promotions and prices, and being informed on upcoming events
• Professional and polite age checks for any customers appearing under the age of 25, in line with RSA regulations
• To ensure all home delivery procedures are been followed
• Participate and engage in performance and development reviews on a regular basis
• Ability to manage time effectively
• Strong communication skills with both cusotmers and colleagues

About the company

PUBS - RESTAURANTS - HOTELS - OFF LICENCES

Required Criteria

• Ability to provide high standards of customer service.
• Ability to demonstrate attentiveness to customer needs.

Desired Criteria

• Previous experience in a customer-facing role.
• Experience working in a retail environment.

Skills you'll need

• Customer Service
• Sales Pitching
• Responding to Customer Needs