Part-Time Off-Licence Assistant: Elevate Customer Service

Louis Fitzgerald Group; Palmerstown; On-site; EUR 17,000 - 21,000; Part time

Job summary

The Pennyhill, part of the Louis Fitzgerald Group, is seeking a Part-Time Offsales Assistant to join our busy team in Palmerstown, Ireland. You will deliver high standards of customer service, upsell where appropriate and assist with stock, merchandising and timely processing of off-licence orders.

Midweek and weekend availability is required. You will greet customers, handle payments, perform age checks for customers under 25 in line with RSA regulations and contribute to a positive,

Qualifications

• Ability to provide high standards of customer service.
• Ability to demonstrate attentiveness to customer needs.

Responsibilities

• Ensure customers receive high standard of service quickly, efficiently and courteously.
• Report customer feedback in line with company procedures, and deal with it politely.
• Greet customers, assist and engage with them, providing advice and upsell where appropriate.
• Maintain a professional neat appearance.
• Keep service area clean and tidy at all times.
• Restock and replenish Off Licence inventory, merchandising and supplies.
• Be aware of products, promotions and prices, and upcoming events.
• Perform age checks for customers under 25 in line with RSA regulations.
• Follow home delivery procedures.
• Participate in performance and development reviews.
• Manage time effectively.
• Communicate clearly with customers and colleagues.

Skills

Customer Service

Upselling

Communication

Job description

The Pennyhill, part of the Louis Fitzgerald Group, is seeking a Part-Time Offsales Assistant to join our busy team in Palmerstown, Ireland. You will deliver high standards of customer service, upsell where appropriate and assist with stock, merchandising and timely processing of off-licence orders.

Midweek and weekend availability is required. You will greet customers, handle payments, perform age checks for customers under 25 in line with RSA regulations and contribute to a positive,