Night Supervisor

Hollybank Trustees Ltd; Galway; On-site; EUR 26,000 - 38,000; Part time

Benefits offered by this job

Best Employer in Galway 2022

On-site gym

Meals provided on duty

Hotel discounts

Bike to work scheme

Wellness programme

Job summary

Galway Bay Hotel, part of Hodson Bay Group, is seeking a dedicated Night Supervisor to oversee operations from 11:00 pm to 7:30 am. This role suits hospitality professionals who work well independently, deliver high standards of guest service, and maintain security during the night.

The ideal candidate will have night operations experience, strong communication, and a calm, professional approach to any incidents.

Qualifications

• Vast experience in hospitality night operations.
• Excellent guest service and problem-solving abilities.
• Ability to work independently during night shifts.
• Strong attention to detail and security awareness.
• Good knowledge of hotel operations and night audit procedures.

Responsibilities

• Supervising the smooth running of the hotel during the night
• Providing a warm, professional and efficient service to overnight guests
• Setting up Meeting Rooms and Ballrooms as per function schedule
• Handling guest queries, requests and complaints with confidence and care
• Supporting the night team and ensuring all tasks are completed to a high standard
• Completing night audit duties and ensuring accurate end-of-day procedures are carried out
• Conducting regular security and safety checks throughout the hotel
• Responding appropriately to any incidents or emergencies
• Supervise and carry out all night cleaning tasks
• Ensuring the hotel is clean, secure and prepared for the morning operation
• Communicating effectively with the Night Manager and relevant department heads
• Completing handover notes and communicating any important issues to the morning team

Skills

Night shift experience

Communication skills

Organisational skills

Independent work

Guest service

Night audit procedures

Tools

Hotel management systems

Job description

Location: On site / Galway, Ireland
job type: Casual / Part-time
Sector and subsector: Hospitality | General
Salary: Negotiable salary

Night Supervisor Wanted!

Galway Bay Hotel is currently seeking a dedicated and reliable Night Supervisor to join our team. This is a fantastic opportunity for an experienced hospitality professional who enjoys working independently, takes pride in delivering excellent guest service, and can confidently oversee the hotel during the night.

Recognised as Best Employer in Galway 2022 by the Galway Chamber of Commerce, the Galway Bay Hotel continues to be celebrated as one of Ireland’s standout hospitality workplaces. We are proudly featured in the Sunday Times list of Ireland’s Happiest Workplaces , voted Connacht’s Favourite Place to Stay , and honoured with multiple industry awards including the IASI Gold Award and CIE Tours Excellence Award .

As Night Supervisor, you’ll be responsible for supporting the smooth and safe running of the hotel from 11:00 pm to 7:30 am, ensuring our guests receive the same high standard of service throughout the night.

You’ll be a key point of contact for guests and colleagues, dealing with queries and any issues that arise in a calm and professional manner, while ensuring the hotel is secure, well-presented and ready for the morning team.

Your Responsibilities Will Include:

• Supervising the smooth running of the hotel during the night
• Providing a warm, professional and efficient service to overnight guests
• Setting up Meeting Rooms and Ballrooms as per function schedule
• Handling guest queries, requests and complaints with confidence and care
• Supporting the night team and ensuring all tasks are completed to a high standard
• Completing night audit duties and ensuring accurate end-of-day procedures are carried out
• Conducting regular security and safety checks throughout the hotel
• Responding appropriately to any incidents or emergencies
• Supervise and carry out all night cleaning tasks
• Ensuring the hotel is clean, secure and prepared for the morning operation
• Communicating effectively with the Night Manager and relevant department heads
• Completing handover notes and communicating any important issues to the morning team

The Ideal Candidate Will Have:

• Previous experience in aNight Supervisor, Night Auditor or similar hospitality role
• Strong communication and organisational skills
• The ability to work independently and make confident decisions
• A calm and professional approach when dealing with guests or unexpected situations
• Excellent attention to detail and a strong sense of responsibilityGood knowledge of hotel operations and night audit procedures
• Experience using hotel management systems would be an advantage
• A friendly, guest-focused approach with fluent English
• Flexibility to work overnight shifts, including weekends and public holidays

Hodson Bay Group is an Equal Opportunities Employer committed to creating an inclusive and diverse workplace. Accommodations are available upon request for candidates taking part in all aspects of the recruitment process. If you require any accommodation or support, please contact our HR team and we will be happy to make the necessary arrangements

Why work with us?

• Received 'Best Employer' Award in Galway by Galway Chamber of Commerce 2022
• Culture of 'Respect' throughout the Hotel
• Career development and progression opportunities
• Vibrant Health & Wellness Programme
• Motivational Benefits
• Hotel Discounts within the Hodson Bay Group
• Meals provided while on duty
• Awarded Best 4* Hotel 2021
• Bike to work scheme
• Company events
• On-site gym
• On-site parking
• Wellness programme