Night Porter: Proactive Guest Care & Security Champion

The Metropole Hotel Cork; Cork; On-site; EUR 27,000 - 37,000; Full time

Benefits offered by this job

Competitive rate of pay

Relocation Assistance

Company Pension Scheme

Death in Service Benefit

Employee referral bonus

Friends & Family discounts across our

Special hotel rates

Paid training days

Mental Health First Aiders

Team wellbeing events

Team Member Awards program

Meals on Duty

Leap Card assistance

Job summary

The Metropole Hotel Cork invites applications for a Night Porter to deliver a high level of guest service during overnight hours in Cork, Ireland. You will be proactive in welcoming guests, handling queries, and ensuring a safe, secure environment in line with the hotel’s standards.

You will collaborate with colleagues across departments to manage late‑night operations, complete handovers, log nightly activities, and assist with reservations, room service and special requests.

Qualifications

• Strong customer service experience and the ability to handle guest queries.
• Willingness to work night shifts and adapt to overnight operations.
• Team player with good communication and problem-solving skills.

Responsibilities

• We’re One Team: Collaborate across departments to ensure seamless night operations.
• Ensure thorough handovers between shifts with clear notes in the logbook.
• Maintain guest satisfaction by addressing reservations, room service, and special requests.
• Own and maintain security: patrols, locks, safety measures, and incident reporting.
• Promote hotel services and provide information about facilities and amenities.
• Streamline registration, check‑in/check‑out, and night audit related duties.

Skills

Customer service

Guest queries

Team collaboration

Security awareness

Night shift readiness

Job description

The Metropole Hotel Cork invites applications for a Night Porter to deliver a high level of guest service during overnight hours in Cork, Ireland. You will be proactive in welcoming guests, handling queries, and ensuring a safe, secure environment in line with the hotel’s standards.

You will collaborate with colleagues across departments to manage late‑night operations, complete handovers, log nightly activities, and assist with reservations, room service and special requests.