Night Front Desk & Guest Security Lead

Hollybank Trustees Ltd; Cork; On-site; EUR 22,000 - 30,000; Full time

Benefits offered by this job

Competitive rate of pay

Company Pension Scheme

Employee referral bonus

Friends & Family discounts across our餐

Job summary

The Cork International Hotel is seeking a Night Porter to deliver high-level guest service and manage night operations. You will work under the Front Office Manager to ensure a safe, secure, and seamless experience for guests during the night shift.

Responsibilities include greeting guests, processing check-ins, handling requests, and maintaining security and cleanliness across the hotel while aiming to maximise guest satisfaction.

Qualifications

• The role focuses on high level customer service and guest satisfaction.
• Ability to work night shifts and manage front desk tasks.
• Maintain security and safety standards throughout the hotel.

Responsibilities

• Register, process, and greet guests promptly.
• Check daily arrival list and welcome guests to the hotel.
• Respond to guest requests for information and arrange special services.
• Handle guest complaints following the Service Recovery policy.
• Maintain security procedures and safety across hotel operations.

Skills

Guest service

Security awareness

Shift work

Teamwork

Job description

The Cork International Hotel is seeking a Night Porter to deliver high-level guest service and manage night operations. You will work under the Front Office Manager to ensure a safe, secure, and seamless experience for guests during the night shift.

Responsibilities include greeting guests, processing check-ins, handling requests, and maintaining security and cleanliness across the hotel while aiming to maximise guest satisfaction.