Night Porter - Part time

The Metropole Hotel; Cork; Vor Ort; EUR 25.000 - 32.000; Teilzeit

Benefits dieser Stelle

Competitive rate of pay

Relocation Assistance

Company Pension Scheme

Employee referral bonus

Friends & Family discounts across our餐

Zusammenfassung

The Metropole Hotel in Cork City, Co. Cork, Ireland is seeking a Night Porter to provide exceptional overnight hospitality, ensure security, and deliver high guest satisfaction.

You will be proactive, efficient and support a safe, welcoming environment for guests while upholding hotel values. Responsibilities include night operations, guest inquiries, and coordination with other departments to maintain seamless service.

Qualifikationen

• High level of customer service
• Ability to handle guests' queries calmly and professionally
• Wamiliar with hotel night operations and safety protocols
• Strong communication and teamwork during night shifts

Aufgaben

• Ensure smooth overnight operation and security of the hotel
• Assist guests with inquiries and requests during the night
• Coordinate with other departments for seamless night-time service
• Maintain shift handovers and accurate logs and reports

Kenntnisse

Customer service

Guest queries

Night operations

Jobbeschreibung

Location: On site / Cork City, Co. Cork, Ireland job type: Permanent / Part-time Sector and subsector: Hospitality | Front of House Salary: Negotiable salary

The Metropole Hotel is now seeking applications for the role of a Night Porter. The ideal candidate will be able to provide a high level of customer service and also have the ability to deal with any guests' queries.

What You'll Do

As a Night Porter, your role is essential in ensuring a smooth and safe overnight operation for the hotel, creating a secure and welcoming environment for guests while delivering exceptionalservice in line with the hotel’s core values. You will be proactive, efficient, and a vital support inachieving high guest satisfaction and revenue goals, while ensuring security protocols are followed for a safe environment.

Key Responsibilities

• Collaborate with colleagues across departments to ensure seamless operations,especially during night shifts when fewer team members are present.
• Support team communication: Ensure the effective handover of duties between shiftsthrough comprehensive notes and updates in the communication logbook.
• Work together to maintain guest satisfaction, checking in with other team members,ensuring follow-up on tasks like reservations, room services, and special requests.

Be Respectful

• Provide a warm and welcoming atmosphere to all guests, greeting them with afriendly and respectful attitude upon arrival, and assisting with inquiries or special requests.
• Actively listen to guests' needs, ensuring all questions and concerns are handledpromptly, empathetically, and professionally.
• Maintain the security of guests and staff by ensuring all policies are followed toprotect everyone in the hotel, while being considerate of guest privacy and comfort.

We Go All Out

• Ensure guest satisfaction by proactivelychecking guest needs during the night, providing assistance or resolving issues asrequired. Always strive to make their stay as enjoyable and stress-free as possible.
• Deliver exceptional service through prompt, courteous responses to all requests,including reservations, room service, or information about hotel amenities.
• Maximize guest experience by anticipating needs such as special requests, security, orother services, and going the extra mile to exceed expectations.

Keep It Simple

• Streamline processes for registration, check-ins, check-outs, and other essential dutiesto ensure a smooth experience for guests, while maintaining clear and concise communication with the team.
• Ensure easy access to information, including guest arrival and departure details, roomstatus, and availability, for smooth night-time operations.
• Maintain clear, organized documentation for all guest and shift records, and ensure accurate reports are generated without unnecessary complexity.

Own It

• Take ownership of security: Safeguard the hotel by conducting regular patrols,ensuring locks, keys, and safety measures are in place. Address potential security hazardsand report them to management.
• Be accountable for guest satisfaction by responding promptly to complaints,following up on service recovery actions, and ensuring that issues are resolved andcommunicated to supervisors when necessary.
• Own your responsibilities: Ensure daily shift logs, night audit reports, and guestrequests are handled accurately, ensuring a smooth transition from one shift to the next.

Additional Responsibilities

• Communication: Share important updates with other team members and report anyguest issues.
• Safety Deposits: Ensure guest valuables are safely stored and give them back when needed.
• Promote Hotel Services: Let guests know about restaurant options, room service, oranything else that could improve their stay

• Competitive rate of pay
• Relocation Assistance
• Access to our Company Pension Scheme
• Employee referral bonus
• Friends & Family discounts across our restaurants
• Special rates in our hotel accommodation
• Paid internal and external training days
• Access to Trained Mental Health First Aiders
• Team Member Annual Awards, Service Recognition, Monthly Team Member of The Month
• Meals on Duty
• Assistance with Leap Cards