Night Operations Supervisor – Hotel Guest Services

INOU; Galway; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Free meals on duty

50% Off F&B discount

Hotel room rate for Dalata hotels

Friends & Family rate

Extra annual leave

Employee assistance programme

Cycle to work

Pension scheme

Dalata Academy development

Staff appreciation events

Job summary

Dalata Hotel Group’s Clayton Hotel Galway is seeking a dedicated Night Supervisor to manage hotel operations overnight and maintain the highest level of guest service. You will lead night staff, handle guest relations, and ensure safety, security and smooth overnight processes in a busy Galway property.

The role requires prior nights or hotel reception experience, strong organisation, and the ability to work independently as part of a team.

Qualifications

• Previous Nights or hotel reception experience is essential.
• At least 2 years of experience working in a customer/guest-facing position.
• Good computer skills and knowledge of Opera would be an advantage.
• Excellent organisational skills and the ability to oversee & delegate work to others.
• A warm, friendly and approachable personality when dealing with fellow staff and guests.
• The ability to work on their initiative, as well as being capable of working as part of a team

Responsibilities

• Responsible for smooth and efficient operation of the hotel at night and to ensure the highest level of customer service.
• Guest relations.
• Responsible for overall health & safety at night, including fire walks, security checks, and any other relevant health & safety duties, e.g. first aid.
• Performed front Office duties, including running the night audit report and checking and check-out guests.
• Supervising the night porter.
• Food & Beverage service at night.
• Ensuring meeting rooms are set to the correct standard.
• Contribute to the efficient running of the hotel.

Skills

Night shift experience

Guest service

Teamwork

Organisational skills

Communication

Tools

Opera

Job description

Dalata Hotel Group’s Clayton Hotel Galway is seeking a dedicated Night Supervisor to manage hotel operations overnight and maintain the highest level of guest service. You will lead night staff, handle guest relations, and ensure safety, security and smooth overnight processes in a busy Galway property.

The role requires prior nights or hotel reception experience, strong organisation, and the ability to work independently as part of a team.