Night Operations Supervisor - Growth & Guest Excellence

Dalata Hotel Group; Dublin; Vor Ort; EUR 26.000 - 34.000; Vollzeit

Benefits dieser Stelle

Free employee meals on duty

Employee rate on rooms for all Dalata'

50% Off F&B in all properties

Extra annual leave day

Zusammenfassung

Dalata Hotel Group is seeking a vigilant Night Porter to ensure the smooth operation of our hotel during the night shift and deliver the highest level of guest service. You will handle front desk duties, guest inquiries, and safety checks while maintaining a welcoming atmosphere.

Ideal candidates have previous hotel night or reception experience, strong organisational skills, and the ability to work independently and as part of a team.

Qualifikationen

• Nights or hotel reception experience is essential.
• At least 2 years in a customer/guest-facing role.
• Good computer skills and Opera knowledge is advantageous.
• Excellent organisational skills and ability to delegate work.
• Warm, friendly and approachable personality; able to work on initiative and as part of a team.

Aufgaben

• Ensure smooth night operation and highest level of customer service.
• Manage guest relations and front office tasks during night shift.
• Oversee health and safety duties including fire walks and security checks.
• Run night audit reports and assist with guest check-in/out.
• Supervise the night porter and provide night-time F&B service.
• Ensure meeting rooms meet required standards and contribute to hotel operations.

Kenntnisse

Nights/reception experience

Guest-facing

Opera knowledge

Organisational skills

Teamwork

Tools

Opera PMS

Jobbeschreibung

Dalata Hotel Group is seeking a vigilant Night Porter to ensure the smooth operation of our hotel during the night shift and deliver the highest level of guest service. You will handle front desk duties, guest inquiries, and safety checks while maintaining a welcoming atmosphere.

Ideal candidates have previous hotel night or reception experience, strong organisational skills, and the ability to work independently and as part of a team.