Night Operations Lead — Guest Service & Safety

Dalata Hotel Group; Dublin; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Free employee meals

50% Off F&B in all properties

€/£60 Employee rate on rooms for all

30% Off Friends & Family rate

Extra annual leave day per year (5 max

Employee Assistance Programme

Cycle to Work Scheme

Pension access

Dalata Academy development

Staff events & team building

Job summary

Dalata Hotel Group is seeking a dedicated Night Reception to ensure smooth hotel operations and top-tier guest service during night shifts. You will address inquiries, handle check-ins/outs, and support safety and front-office tasks.

Ideal candidates have 2-3 years in night/reception roles, strong hospitality knowledge, and proficiency with Opera and Brilliant Front Office systems. You will work on-site with a collaborative team and opportunities for career growth.

Qualifications

• 2-3 years in a similar night or reception role.
• Excellent knowledge of the hotel business.
• Previous hospitality experience is essential.
• Good computer skills and knowledge of Opera.
• Knowledge and experience of using the Brilliant electronic front office system.
• Excellent skills in People leadership and development.
• Excellent organisational skills and the ability to oversee & delegate work to others.
• A warm, friendly and approachable personality when dealing with fellow staff and guests.
• The ability to work on their initiative, as well as being capable of working as part of a team.

Responsibilities

• Assist in ensuring the smooth and efficient operation of the hotel during night shifts while delivering the highest level of customer service.
• Support guest relations by addressing inquiries and resolving any issues that may arise.
• Help maintain overall health and safety standards at night, including conducting fire walks, security checks, and performing other relevant health and safety duties such as first aid.
• Perform front office duties, including assisting with the night audit report and facilitating guest check-in and check-out processes.
• Collaborate with the Night Porters, overseeing their nightly tasks and ensuring they are fulfilled efficiently.
• Provide food and beverage service to guests during the night hours.
• Support the team in achieving operational goals through mystery audits, customer comment indexes, quality evaluations, and adherence to hotel standards.
• Aid in the development of the Night team, preparing them for career advancement opportunities.
• Contribute to the strategic operations of the hotel by providing insights and suggestions based on nightly observations and activities.
• This position is key in maintaining the hotel's excellence during the night and ensuring a positive experience for all guests.

Skills

Night/reception experience

People leadership

Customer service excellence

Computer skills

Tools

Opera

Brilliant Front Office

Job description

Dalata Hotel Group is seeking a dedicated Night Reception to ensure smooth hotel operations and top-tier guest service during night shifts. You will address inquiries, handle check-ins/outs, and support safety and front-office tasks.

Ideal candidates have 2-3 years in night/reception roles, strong hospitality knowledge, and proficiency with Opera and Brilliant Front Office systems. You will work on-site with a collaborative team and opportunities for career growth.