Night Operations Supervisor - Growth & Guest Excellence

Dalata Hotel Group; Ireland; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

Employee room rate on rooms

30% Off Guest & Family rate

Extra annual leave day

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Dalata Academy development programmes

Staff appreciation initiatives

Job summary

Dalata Hotel Group is seeking a Night Front Office team member to ensure smooth and efficient operation of the hotel at night and deliver the highest level of customer service. You will handle guest relations, health and safety duties, run the night audit, supervise the night porter and assist with food and beverage service after hours, contributing to the overall success of the hotel.

A background in hotel reception and strong organisation, initiative and teamwork are essential, with Opera

Qualifications

• Previous nights or hotel reception experience is essential.
• At least 2 years of experience in a customer/guest-facing position.

Responsibilities

• Responsible for smooth and efficient operation of the hotel at night and to ensure the highest level of customer service.
• Guest relations.
• Responsible for overall health & safety at night, including fire walks, security checks, and any other relevant health & safety duties, e.g. first aid.
• Performed front Office duties, including running the night audit report and checking and check-out guests.
• Supervising the night porter.
• Food & Beverage service at night.
• Ensuring meeting rooms are set to the correct standard.
• Contribute to the efficient running of the hotel.

Skills

Customer service

Teamwork

Organisational skills

Initiative

Tools

Opera

Job description

Dalata Hotel Group is seeking a Night Front Office team member to ensure smooth and efficient operation of the hotel at night and deliver the highest level of customer service. You will handle guest relations, health and safety duties, run the night audit, supervise the night porter and assist with food and beverage service after hours, contributing to the overall success of the hotel.

A background in hotel reception and strong organisation, initiative and teamwork are essential, with Opera