Night Front Desk & Guest Services Lead

Shannon Springs Hotel; Shannon; On-site; EUR 30,000 - 42,000; Full time

Job summary

Shannon Springs Hotel is seeking a Night Service and Security team member to register, greet and assist guests promptly, check the daily arrival list, allocate rooms, and issue keys while maintaining security during night hours.

The role covers handling reservations, answering guest inquiries, coordinating with departments for services, preparing night audit reports, operating front office equipment, and following emergency procedures to ensure guest safety and smooth hotel operations.

Qualifications

• Must be able to greet and assist guests promptly
• Experience handling reservations and front desk operations preferred
• Knowledge of emergency procedures and cash handling policies required

Responsibilities

• Register, process, and greet guests promptly
• Check the daily arrival list and allocate rooms
• Issue keys and manage room status for arrivals and departures
• Handle guest inquiries and arrange services as requested (food/beverage, transportation, etc)
• Prepare night audit reports and maintain accurate records
• Operate front office equipment (switchboard, credit card machines, printers)
• Maintain key control and secure cash handling per policy
• Support hotel revenue by promoting services and facilities
• Coordinate with departments to fulfill guest requests and ensure safety

Skills

Guest service

Cash handling

Teamwork

Emergency procedures

Front desk operations

Reservations handling

Communication skills

Tools

Switchboard

Telefax

Credit card machines

Hotel alarm systems

Printers

Job description

Shannon Springs Hotel is seeking a Night Service and Security team member to register, greet and assist guests promptly, check the daily arrival list, allocate rooms, and issue keys while maintaining security during night hours.

The role covers handling reservations, answering guest inquiries, coordinating with departments for services, preparing night audit reports, operating front office equipment, and following emergency procedures to ensure guest safety and smooth hotel operations.