Night Front Desk & Guest Services Specialist

Hollybank Trustees Ltd; Shannon; On-site; EUR 17,000 - 24,000; Full time

Job summary

Hollybank Trustees Ltd in Shannon, Co. Clare, Ireland, seeks a Night Guest Services Associate to welcome guests, register arrivals, and respond to information requests.

You will maintain the reception diary, assist with reservations, and coordinate services across phone, concierge, housekeeping, and F&B during the night shift. This on-site, permanent, full-time role requires teamwork, a customer-focused approach, and careful cash handling.

Qualifications

• Greet guests promptly and provide reception support.
• Maintain accurate arrival and departure records.
• Assist with reservations and room allocations.
• Handling cash and financial transactions accurately.

Responsibilities

• Register, process, and greet guests promptly.
• Check daily arrival list and welcome guests to the hotel.
• Allocate rooms and issue keys; manage reservations.
• Respond to guest requests and coordinate services (concierge, housekeeping).
• Prepare night audit reports and close shift with approved signatures.
• Operate switchboard, telefax, and payment machines; ensure front office accuracy.
• Promote hotel services to increase revenue and guest satisfaction.
• Adhere to hotel cash handling policies and safety procedures.

Skills

Guest service

Front desk

Night audit

Cash handling

Tools

Switchboard

Telefax

Credit card machines

Front office equipment

Job description

Hollybank Trustees Ltd in Shannon, Co. Clare, Ireland, seeks a Night Guest Services Associate to welcome guests, register arrivals, and respond to information requests.

You will maintain the reception diary, assist with reservations, and coordinate services across phone, concierge, housekeeping, and F&B during the night shift. This on-site, permanent, full-time role requires teamwork, a customer-focused approach, and careful cash handling.