Night Front Desk Lead: Guest Services & Ops

The Address Collective; Dublin; Hybrid; EUR 28,000 - 34,000; Full time

Job summary

The Address Connolly is seeking an experienced Night Auditor to join our Front Office Team. You will supervise the hotel operations at night and deliver exceptional guest services, ensuring accurate check-ins/outs and smooth night procedures.

Key duties include security checks, handling reservations and phone calls, managing cash, assisting guests with luggage, and coordinating with other night staff to maintain high standards of cleanliness and guest satisfaction.

Qualifications

• Minimum 1 year experience in a reception/administrative role.
• Excellent communication and telephone manner.
• Computer literate, preferably with HotSoft or similar systems.

Responsibilities

• Perform night audit duties including check-in/out for guests.
• Provide beverage and room service and assist with luggage.
• Carry out security checks and gatekeeping according to procedures.
• Handle reservations, cancellations & no-shows per policy.
• Answer calls warmly and transfer to correct extensions.
• Ensure cash handling procedures and end-of-shift checklist are completed.

Skills

Customer service

Administration

Reception

Excellent communication

Tools

HotSoft

Job description

The Address Connolly is seeking an experienced Night Auditor to join our Front Office Team. You will supervise the hotel operations at night and deliver exceptional guest services, ensuring accurate check-ins/outs and smooth night procedures.

Key duties include security checks, handling reservations and phone calls, managing cash, assisting guests with luggage, and coordinating with other night staff to maintain high standards of cleanliness and guest satisfaction.