Night Porter

Shannon Springs Hotel; Shannon; On-site; EUR 30,000 - 42,000; Full time

Job summary

Shannon Springs Hotel is seeking a Night Service and Security team member to register, greet and assist guests promptly, check the daily arrival list, allocate rooms, and issue keys while maintaining security during night hours.

The role covers handling reservations, answering guest inquiries, coordinating with departments for services, preparing night audit reports, operating front office equipment, and following emergency procedures to ensure guest safety and smooth hotel operations.

Qualifications

• Must be able to greet and assist guests promptly
• Experience handling reservations and front desk operations preferred
• Knowledge of emergency procedures and cash handling policies required

Responsibilities

• Register, process, and greet guests promptly
• Check the daily arrival list and allocate rooms
• Issue keys and manage room status for arrivals and departures
• Handle guest inquiries and arrange services as requested (food/beverage, transportation, etc)
• Prepare night audit reports and maintain accurate records
• Operate front office equipment (switchboard, credit card machines, printers)
• Maintain key control and secure cash handling per policy
• Support hotel revenue by promoting services and facilities
• Coordinate with departments to fulfill guest requests and ensure safety

Skills

Guest service

Cash handling

Teamwork

Emergency procedures

Front desk operations

Reservations handling

Communication skills

Tools

Switchboard

Telefax

Credit card machines

Hotel alarm systems

Printers

Job description

SERVICE AND SECURITY TO GUESTS DURING NIGHT

• Is available to register, process, and greet guests promptly
• Checks the daily arrival list
• Welcomes guests to the hotel
• Responds to guests requests for information about the hotel and its surroundings * Arranges for special services requested by guests
• Stays current with developments in the hotel by reviewing the reception diary each shift; updates reception diary for next shift
• Arranges fulfilment of customer services by supplying limited services in the following areas: - Telephone services- Business Service Centre- Concierge- Housekeeping- Reservations- Room Service, Cleaning duties, Food and beverage service.
• Prepares night audit reports as requested
• Allocates rooms and issues appropriate keys
• Handles incoming guest room reservations
• Handles reservations for guests with rental cars, restaurants, etc
• * Is aware, at all times, of current room status and room availability
• Increases hotel revenue by promoting food and beverage alternatives within the hotel
• Completes shift closing accurately by getting appropriate approval signatures and authorisation codes
• Adheres to hotel policies regarding the use of cash banks
• Demonstrates teamwork by co-operating and assisting colleagues as needed
• Keeps effective key control
• Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel's guests
• Control and maintain access to hotel
• Is able to operate switchboard, telefax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment.
• Ensures all discrepancies in own cash are declared to the front office manager/manager on duty
• Fully understands the hotel's fire, emergency procedures
• Follows emergency procedures to provide for the security and safety of guests and employees
• Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations
• Anticipates possible and probable hazards and conditions and informs the Duty Manager and Department Heads accordingly
• Accepts flexible work schedule necessary for uninterrupted service to hotel guests