Night Front Desk & Guest Services Lead

The Address Cork

Cork

On-site

EUR 32,000 - 36,000

Full time

4 days ago

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Job summary

The Address Cork is seeking a Night Auditor to oversee Front of House during night hours. You will ensure guest queries are met quickly, perform security and fire checks, and carry out a comprehensive night audit.

Responsibilities include receiving handovers from porters, receptionists, and managers; handling check-ins/outs; room service after 11 pm; lounge maintenance; breakfast card collection; early breakfast delivery; bar service coverage; and nightly cleaning as per schedule.

Responsibilities

To arrive for work on time dressed neatly in a full clean uniform, well-groomed, with a name badge and presenting a professional appearance to our guests.
Receive a full handover from the a) Daily Porters b) Receptionists on duty c) Manager on duty
Complete docket checks as appropriate and inform the early Duty Manager of any discrepancies.
Carry out security/fire checks at regular intervals (i.e. 12 am, 2 am, 4 am and 6 am) or as required and log any irregularities in the Handover book, reporting it to the Duty Manager.
To efficiently check-in/out guests during hours of duty and ensure their luggage is brought/collected quickly.
To deal with any guest enquiries/needs quickly and effectively.
To carry out any Lounge/Room Service Orders required after 11 pm to an agreed standard. The kitchen and food preparation areas must be maintained in a clean manner.
To collect Breakfast cards while doing floor checks and prepare and deliver Room Service.
Ensure that any early breakfasts are delivered to the guest on time and to standard.
To cover Bar Service once bar staff has left ensuring correct and diligent cash and stock procedures.
To carry out cleaning as per the night cleaning schedule.
Cleaning of public areas as assigned by management.
Maintenance of Premier Lounge. Stock replenished as required.
Reception desk and office cleaned.
Ensure meeting rooms are refreshed and prepared.
Cleaning of public bathroom areas.
Ensure front areas of the hotel are tidy, cleared of debris and clean.
If necessary, set up meeting rooms to the agreed standard, checking that all equipment is correct and in working order.
To check the fax machine on a regular basis and ensure guests receive any faxes or other messages quickly.
Complete full report of night shift events in diary and handover any problems/incidents to a) Duty Manager b) Receptionist c) Day Porter on duty prior to leaving.
Additional and reasonable duties may be assigned as deemed appropriate by management.