Night Concierge: Guest Safety & Service Excellence

Cliste Hospitality; Killarney Municipal District (2014-2019); On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Free meals on duty

Spa treatment discounts

Employee bed & breakfast rates

Friends & Family rates

Employee discount on food

Educational assistance

Promotion opportunities

Employee Assistance Programme

Job summary

Muckross Park Hotel & Spa in Ireland is seeking a dedicated Night Porter to join our Nights Team. You will play a vital role in ensuring the safety, security, and comfort of our guests during the evening and overnight hours.

The successful candidate will patrol the premises, assist guests, operate the switchboard, and help prepare function rooms for breakfast or events, while maintaining high standards of service and professionalism.

Qualifications

• Minimum of 1 year of experience in a customer service or hospitality role.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to prioritize tasks.
• Ability to work independently and as part of a team.
• Availability to work evenings and weekends, including holidays.

Responsibilities

• Ensure the safety and security of the hotel premises and guests by conducting routine patrols and monitoring security systems.
• Provide exceptional customer service to guests by answering questions, addressing concerns, and fulfilling requests in a timely and professional manner.
• Maintain the cleanliness and tidiness of the lobby, public areas, and back-of-house areas as needed.
• Assist guests with luggage upon arrival and departure.
• Operate the switchboard and respond to guest inquiries in a courteous and professional way.
• Set up and prepare function rooms for breakfast or other events.
• Report any maintenance or security issues to the appropriate personnel.
• Complete all paperwork and logs accurately and efficiently.

Skills

Customer service

Communication

Attention to detail

Independent work

Evenings & weekends

Job description

Muckross Park Hotel & Spa in Ireland is seeking a dedicated Night Porter to join our Nights Team. You will play a vital role in ensuring the safety, security, and comfort of our guests during the evening and overnight hours.

The successful candidate will patrol the premises, assist guests, operate the switchboard, and help prepare function rooms for breakfast or events, while maintaining high standards of service and professionalism.