Night Porter

Muckross Park Hotel & Spa; Killarney; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Free meals on duty

Spa treatment discounts

Employee Bed & Breakfast rates (iNua)

Friends & Family rates (iNua)

Discount on Bar & Restaurant food

Group dining discounts for events

Educational Assistance

Promotion opportunities

Employee Assistance Programme

Job summary

Muckross Park Hotel & Spa in Killarney is seeking a dedicated Night Porter to join our Nights Team, ensuring guest safety, security and comfort during the evening and overnight hours. The role involves patrols, monitoring systems, handling guest inquiries, assisting with luggage, setting up rooms for events, and maintaining lobby cleanliness.

The ideal candidate has at least 1 year in hospitality, excellent communication and the ability to work evenings and weekends.

Qualifications

• Minimum of 1 year experience in a customer service or hospitality role.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to prioritise tasks.
• Ability to work independently and as part of a team.
• Availability to work evenings and weekends, including holidays.

Responsibilities

• Ensure the safety and security of the hotel premises and guests by conducting routine patrols and monitoring security systems.
• Provide exceptional customer service to guests by answering questions, addressing concerns, and fulfilling requests in a timely and professional manner.
• Maintain the cleanliness and tidiness of the lobby, public areas, and back-of-house areas as needed.
• Assist guests with luggage upon arrival and departure.
• Operate the switchboard and respond to guest inquiries in a courteous and professional way.
• Set up and prepare function rooms for breakfast or other events.
• Report any maintenance or security issues to the appropriate personnel.
• Complete all paperwork and logs accurately and efficiently.

Job description

Muckross Park Hotel & Spa

are looking for a dedicated Night Porter to join our Nights Team. In this role, you will play a vital part in ensuring the safety, security, and comfort of our guests during the evening and overnight hours.

Responsibilities

• Ensure the safety and security of the hotel premises and guests by conducting routine patrols and monitoring security systems.
• Provide exceptional customer service to guests by answering questions, addressing concerns, and fulfilling requests in a timely and professional manner.
• Maintain the cleanliness and tidiness of the lobby, public areas, and back-of-house areas as needed.
• Assist guests with luggage upon arrival and departure.
• Operate the switchboard and respond to guest inquiries in a courteous and professional way.
• Set up and prepare function rooms for breakfast or other events.
• Report any maintenance or security issues to the appropriate personnel.
• Complete all paperwork and logs accurately and efficiently.

Qualifications

• Minimum of 1 years of experience in a customer service or hospitality role.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to prioritize tasks.
• Ability to work independently and as part of a team.
• Availability to work evenings and weekends, including holidays.

Benefits

• Free meals while on duty.
• Discount on Spa treatments
• Excellent discounted Employee Bed & Breakfast rates in an iNua Hotel.
• Favourable Friends & Family rates in an iNua Hotel.
• Employee Discount on Bar & Restaurant Food.
• Discount on Food for family occasions for groups of 10 or more.
• Educational Assistance.
• Opportunities for promotion and transfer within the iNua Hospitality Collection and Radisson Hotel Group.
• Free Employee Assistance Programme.

…these are just some of the many benefits on offer when you join the team!

As a proud member of the Irish Hotel Federation Quality Employers Programme, the iNUA Group thrives in providing many development opportunities for motivated driven & efficient employee’s across all our departments. As a people-centric hotel group, every day we aim to foster a positive team spirit and an enjoyable working environment. We encourage this through mutual respect & trust amongst colleagues.