Night Manager: Guest Experience & Safety Leader

Newtown Park Hotel; Ireland; On-site; EUR 28,000 - 36,000; Full time

Job summary

Newtown Park Hotel in Ireland is seeking a Night Manager to lead the overnight guest experience with warmth, vigilance, and professional standards.

You'll oversee safety, respond to late arrivals, coordinate wake-up calls, and collaborate with teams across departments to ensure smooth operations through the night.

This role rewards proactive problem solving, energy, and a genuine commitment to hospitality values and guest wellbeing.

Responsibilities

• Ensure a safe, clean, and secure environment for guests, colleagues, and visitors at all times.
• Create a warm, approachable presence for late-arriving guests or those needing assistance overnight.
• Handle guest and telephone enquiries professionally and promptly.
• Deliver wake-up calls and in-room refreshments with genuine care and attention.
• Conduct regular security checks across the hotel.
• Follow all safety and chemical handling procedures carefully.
• Ensure all fire exits and corridors remain clear and compliant.
• Turn off unnecessary lighting, heating, and equipment to support energy conservation.
• Secure keys and report any lost property or maintenance issues responsibly.
• Observe all cash handling and hotel procedures with accuracy and integrity.
• Engage in all scheduled training, including daily “15-minute standards” sessions.
• Take part in job chats, appraisals, and ongoing performance development.
• Support and uphold departmental and hotel-wide standards — always looking for ways to improve the guest experience.
• Be familiar with all hotel offerings and promote them whenever possible.
• Complete nightly cleaning of public areas, meeting spaces, restrooms, staff areas, and F&B outlets.
• Assist in the restaurant, bar, or lounge when needed.
• Support meeting room setup, refreshment service, and resetting rooms with attention to detail and pride in presentation.
• Be proactive in responding to requests from other departments and guests.
• Build positive working relationships with colleagues and managers.
• Support inter-departmental tasks and assist wherever the business demands.
• Attend hotel and departmental meetings, and contribute with enthusiasm and reliability.

Job description

Newtown Park Hotel in Ireland is seeking a Night Manager to lead the overnight guest experience with warmth, vigilance, and professional standards.

You'll oversee safety, respond to late arrivals, coordinate wake-up calls, and collaborate with teams across departments to ensure smooth operations through the night.

This role rewards proactive problem solving, energy, and a genuine commitment to hospitality values and guest wellbeing.