Night Auditor: Guest Experience & Night Ops Lead

NYX Hotel Dublin Portobello; Dublin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Vouchers through recognition scheme

Talent referral scheme

Wellbeing calendar

Ongoing training programmes

Job summary

NYX Hotels Dublin Portobello is seeking a dedicated Night Auditor to manage the night audit and balance the end-of-day accounts within a vibrant hotel team. You will act as a liaison for guests, handling inquiries at the desk, by email or phone, and ensuring a seamless night operation.

As part of the NYX Hotels/Leonardo family, you’ll contribute to a high-end, urban guest experience with a focus on safety, service, and teamwork.

Responsibilities

• Run the night audit and balance end-of-day accounts.
• Support the Night team and maintain security of the hotel during night shift.
• Greet and engage with guests by phone, email or at the desk to build rapport.
• Coordinate room service orders and liaise with the Night Porter to ensure guest satisfaction.

Job description

NYX Hotels Dublin Portobello is seeking a dedicated Night Auditor to manage the night audit and balance the end-of-day accounts within a vibrant hotel team. You will act as a liaison for guests, handling inquiries at the desk, by email or phone, and ensuring a seamless night operation.

As part of the NYX Hotels/Leonardo family, you’ll contribute to a high-end, urban guest experience with a focus on safety, service, and teamwork.