Night Auditor

Leonardo Hotels; Portobello; On-site; EUR 30,000 - 37,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Company-wide recognition scheme

Talent referral scheme

Thank You Week: ice cream trucks to 
y

Wellbeing Calendar

Ongoing job-related training

Job summary

NYX Hotels Dublin Portobello is seeking a Night Auditor to join our Front Office team. You’ll run the night audit, balance end-of-day accounts, and help ensure a smooth, memorable stay for guests while upholding Leonardo Hotels standards.

You’ll be the face of the hotel at night, handle guest inquiries by phone, email or at the desk, coordinate with the Night Porter for room service, and contribute to a supportive, energetic night shift culture with ongoing training and progression opportunities.

Responsibilities

• Run the night audit and balance end-of-day accounts.
• Supervise day-to-day front office operations.
• Be an ambassador for NYX Hotels and Leonardo Hotels.
• Speak confidently with guests at the desk, by email or over the phone.
• Welcome and assist guests during check-in and check-out, including night arrivals and departures.
• Manage room service orders and liaise with the Night Porter to ensure guest satisfaction.

Job description

Night Auditor page is loaded## Night Auditorlocations: NYX Hotel Dublin Portobellotime type: Variable timeposted on: Posted Todayjob requisition id: JR106173NYX Hotels is giving laidback luxury: we are THE destination! Our NYX team (we call them City Lovers!) is a diverse bunch of vibrant people, who are on a mission to make NYX the first-choice for guests looking for a high-end stay with a unique, urban feel. NYX Hotels is a part of the Leonardo Hotels portfolio.The Night Auditor will support the strategic initiatives and objectives of the Front Office department, as well as supervising day to day operations. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.As a Night Auditor, you'll be right in the heart of the hotel, so we want you to take pride in everything you'll be doing to support your Head of Department and keep things running like clockwork. Take a deep breath because you'll be stepping into a busy role! You'll be running the night audit, balancing the end-of-day accounts and working as part of a vibrant team to exceed our guests' expectations.If you're our ideal Night Auditor, you will:- (Along with your other colleagues in the Night team), take responsibility for the safety and security of the hotel and our guests- Be confident speaking with guests, whether at the desk, by email or over the phone - we love building a good rapport- Bring your positivity to work with you every day: you'll be assisting guests at welcome and departure throughout the night- Manage room service orders and liaise with the Night Porter to ensure guests enjoy a great meal from our KitchenSome of the perks our Night Auditor could enjoy include:* Special rates on Leonardo Hotel rooms across the UK & Europe* Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops* Talent referral scheme* Thank You Week: from ice cream trucks to yoga classes and lots in between!* Wellbeing Calendar* Ongoing job-related training programmes with clear paths for progressionWe're committed to creating a workplace where every individual - regardless of background, identity, or lived experience - is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.At NYX Hotels, we look after our City Lovers just as well as we look after our guests. Once you're part of the NYX team, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, \"Come Join Us Guest Care\" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!