Night Auditor

Fattal Leonardo Operation (Ireland) Limited; Dublin; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Special hotel rates

Vouchers and recognition

Talent referral scheme

Wellbeing and training programs

Job summary

NYX Hotels is seeking a dedicated Night Auditor to balance end-of-day accounts and supervise overnight front desk operations. You will be the ambassador of the NYX brand, ensuring guest satisfaction and safe, smooth night-time procedures.

Join a vibrant team within the Leonardo Hotels family, taking pride in hospitality excellence and contributing to memorable guest experiences during night hours. This role offers opportunities for ongoing training and career progression in a dynamic hotel

Qualifications

• Hospitality experience or customer-facing roles preferred.
• Strong communication and interpersonal skills.
• Ability to balance and manage front desk operations during night shifts.

Responsibilities

• Oversee night audit operations and balance end-of-day accounts.
• Provide excellent guest service and build rapport with guests at night.
• Coordinate with the Night Porter and kitchen to manage room service and ensure guest satisfaction.
• Support the Front Office team and contribute to a smooth overnight operation.

Skills

Customer service

Communication

Teamwork

Job description

NYX Hotels is giving laidback luxury: we are THE destination! Our NYX team (we call them City Lovers!) is a diverse bunch of vibrant people, who are on a mission to make NYX the first-choice for guests looking for a high-end stay with a unique, urban feel. NYX Hotels is a part of the Leonardo Hotels portfolio. The Night Auditor will support the strategic initiatives and objectives of the Front Office department, as well as supervising day to day operations. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Night Auditor, you’ll be right in the heart of the hotel, so we want you to take pride in everything you’ll be doing to support your Head of Department and keep things running like clockwork.

Take a deep breath because you’ll be stepping into a busy role! You’ll be running the night audit, balancing the end-of-day accounts and working as part of a vibrant team to exceed our guests’ expectations.

If you’re our ideal Night Auditor, you will:

• (Along with your other colleagues in the Night team), take responsibility for the safety and security of the hotel and our guests
• Be confident speaking with guests, whether at the desk, by email or over the phone – we love building a good rapport
• Bring your positivity to work with you every day: you’ll be assisting guests at welcome and departure throughout the night
• Manage room service orders and liaise with the Night Porter to ensure guests enjoy a great meal from our Kitchen

Some of the perks our Night Auditor could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Night Auditor?

At NYX Hotels, we look after our City Lovers just as well as we look after our guests. Once you’re part of the NYX team, you’re part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality! At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality! We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.