Night Manager – Luxury Hotel Guest Experience Lead

Leonardo Hotels; Dublin; Hybrid; EUR 35,000 - 55,000; Full time

Benefits offered by this job

Special hotel rates

Recognition scheme

Talent referral scheme

Wellbeing calendar

Training & progression

Job summary

NYX Hotels Dublin Christchurch is seeking an Assistant Night Manager to lead the Night Crew, balance the day’s business, and ensure guest safety in a busy, high-end environment.

You’ll supervise night shift colleagues, manage arrivals and departures, handle guest requests promptly, resolve complaints, and perform night audits with accuracy while maintaining a welcoming ambiance for our City Lovers.

Qualifications

• Experience supervising a night shift or front office team.
• Strong communication with guests during check-in/check-out.
• Willingness to work night shifts including weekends.
• Ability to balance cash and perform night audit tasks.

Responsibilities

• Supervise the activities of the Night Crew, ensuring they are aware of their responsibilities and performing duties to a high standard.
• Familiar with arrivals, departures and special requests.
• Respond to guest requests and queries promptly and effectively, keep areas clean and tidy.
• Follow company standards and procedures for guest arrivals and departures.
• Deal with guest complaints in a friendly and efficient manner, ensuring satisfaction.
• Train and motivate colleagues.
• Ensure all cash, charge, float and till procedures are carried out.
• Follow night audit procedures and generate relevant reports for each department.
• Run the relevant backups and ensure guest safety.

Skills

Supervisory experience

Front office experience

Communication skills

Guest service orientation

Cash handling

Night audit

Organisational skills

Problem solving

Tools

POS systems

Hotel PMS

Job description

NYX Hotels Dublin Christchurch is seeking an Assistant Night Manager to lead the Night Crew, balance the day’s business, and ensure guest safety in a busy, high-end environment.

You’ll supervise night shift colleagues, manage arrivals and departures, handle guest requests promptly, resolve complaints, and perform night audits with accuracy while maintaining a welcoming ambiance for our City Lovers.