Assistant Night Manager

NYX Hotel Dublin Christchurch; Dublin; On-site; EUR 45,000 - 60,000; Full time

Benefits offered by this job

Special hotel rates across Europe

Recognition scheme

Talent referral scheme

Wellbeing calendar

Training programmes

Job summary

NYX Hotels in Dublin is seeking an Assistant Night Manager to supervise the night team, ensure guest safety, and maintain our high standards of service. You will balance the books during night audits, handle guest requests promptly, resolve issues, and train colleagues.

This role requires strong communication, reliability, and the ability to work nights, including weekends, in a fast-paced, guest-focused environment.

Qualifications

• Supervisory experience in hotel settings.
• Strong communication to greet and guide guests.
• Flexibility to work night shifts and weekends.
• Ability to discern guest needs and provide proactive service.
• Good people skills and teamwork.
• Comfort with systems and handling payments; accurate night audits.

Responsibilities

• Supervise the Night Crew to ensure high standards.
• Be familiar with arrivals, departures and special requests.
• Respond promptly to guest queries and maintain cleanliness.
• Follow company standards for check-ins and check-outs.
• Train and motivate colleagues; balance cash and tills.
• Follow night audit procedures and generate reports.
• Run backups and ensure guest safety and comfort.

Skills

Supervisory experience

Front office

Night audit

Cash handling

Communication

People skills

Teamwork

Organisational skills

Job description

NYX Hotels is giving laidback luxury: we are THE destination! Our NYX team (we call them City Lovers!) is a diverse bunch of vibrant people, who are on a mission to make NYX the first-choice for guests looking for a high-end stay with a unique, urban feel. NYX Hotels is a part of the Leonardo Hotels portfolio.We have an opportunity for you to join the Nights Team as a Night ManagerWe want you to be part of a great and diverse team working together to serve our guests as they enter and leave the building, following our high standards to provide our guests with a great experience and keeping them safe whilst on the premisesWhat we want you to have-• Supervisory experience or be a strong front office or nights team member in a hotel.• Great communication skills so you can chat to our guests providing a great welcome and departure.• Flexibility– to enjoy working night shifts (weekends will be included)• Ability to recognise what our customers want and need• Good people skills – to work well in a team because we want work to be fun• Have a genuine interest in serving customers, at night they can be very different• Confidence with systems and taking payments, you will be completing the night audit balancing the days business.• To be organised and able to work well under pressure at times and multi task in a fast paced environment.• Ensure prompt resolution of customer complaints.• Be used to working alone/ with limited small team along side you.• To be responsible and trustworthy, you will be responsible for all of the guests in house, their safety as well as your own and the teams.The job -• To supervise the activities of the Night Crew, ensuring they are aware of their responsibilities and performing duties to a high standard.• To be familiar with the business, including arrivals, departures and special requests.• To ensure that all customer requests and queries are responded to promptly and effectively and to keep all areas clean and tidy at all times• To follow the company standards and procedures for guest arrivals and departures.• To deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.• Training and motivating colleagues.• Ensure all cash, charge, float and till procedures are carried out.• To follow night audit procedures and generate the relevant reports for each department.• Run the relevant back up.• Ensure that all guests are safe and comfortable.Some of the perks our Assistant Night Manager could enjoy include:Special rates on Leonardo Hotel rooms across the UK & EuropeCompany-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shopsTalent referral schemeThank You Week: from ice cream trucks to yoga classes and lots in between!Wellbeing CalendarOngoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Assistant Night Manager?At NYX Hotels, we look after our City Lovers just as well as we look after our guests. Once you’re part of the NYX team, you’re part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!